Community Development Advisor

NorthStar Memorial Group; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

NorthStar Memorial Group in Houston, TX seeks a Community Development Advisor for pre-need planning of cemetery and funeral services. You will educate families, build trust in the community, and guide personalized preplanning decisions with compassion.

This role is relationship-driven and performance-based, demanding proactive outreach, seminars, and strong attention to detail while delivering world-class service to families and veterans’ benefits guidance.

Qualifications

• A high school diploma or equivalent.
• A valid driver's license and reliable transportation.
• A satisfactory driving record.
• Working knowledge (or willingness to learn) regulations related to cemetery and funeral profession.
• Strong organizational skills and attention to detail.
• Ability to manage time independently and stay disciplined in daily prospecting.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through seminars, company provided web leads, file reviews, outside events, and community outreach.
• Schedule 10–12 qualified pre-need appointments per week and track all activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate, timely contract paperwork and required documentation.
• Track your performance metrics and continuously refine your approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a 'whatever it takes' mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship-building

Organizational skills

Time management

Communication

Education

High school diploma or equivalent

Valid driver’s license

Satisfactory driving record

Job description

NorthStar Memorial Group is seeking a Community Development Advisor at San Jacinto Funeral Home and Memorial Park in Houston, TX for Pre-Need Planning of Cemetery & Funeral Services

The Community Development Advisor serves families with personalized options to honor their loved ones before issues arise. This role is about building trust in the community, educating families about their options, and guiding them through thoughtful preplanning decisions for cemetery property, merchandise, services, and prearranged funeral or cremation plans. It is part educator, part consultant, part relationship-builder and fully committed to serving families with professionalism and heart. This is a career for someone who wants to Compassionately, Creatively, and Proactively build a business within a community.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program
• Confidently set appointments and guide families through personalized preplanning and product presentations
• Provide professional and welcoming park tours
• Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach
• Schedule 10–12 qualified pre-need appointments per week and track all activity in CRM
• Respond to phone inquiries and follow up consistently and professionally
• Maintain accurate, timely contract paperwork and required documentation
• Track your performance metrics and continuously refine your approach
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations
• Deliver world-class service with a positive attitude and a “whatever it takes” mindset
• Participate in ongoing training with sales and regional leadership

Key Qualities

You are a relationship-driven professional who is comfortable initiating conversations and building trust. You thrive in a performance-based environment but understand that success in this role is rooted in service, integrity, and consistency.

Qualifications

• A high school diploma or equivalent
• A valid driver’s license and reliable transportation
• A satisfactory driving record
• Working knowledge (or willingness to quickly learn) federal, state, and local regulations related to the cemetery and funeral profession
• Strong organizational skills and attention to detail
• The ability to manage your time independently and stay disciplined in daily prospecting

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.