Pre-Need Family Service Counselor

Sci Corp; Oceanside (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Health Savings Account with Company Co

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental

Job summary

SCI Corp is hiring a Family Service Counselor in Oceanside, CA. The role focuses on serving families with cemetery and pre-need arrangements, generating revenue, and acting as the primary family contact.

Responsibilities include lead generation, building strong family relationships, timely inquiries, and collaboration with funeral directors to provide high-quality service. Evening/weekend hours and driving are required.

Qualifications

• High school diploma or equivalent
• 1-2 years of college or equivalent education and experience
• 1-2 years of customer service or sales experience preferred
• Current driver’s license with acceptable driving record
• Insurance license if required by state law
• Pass internal presentation certification within 30 days of hire
• Ability to work evenings and weekends
• Ability to drive frequently
• Empathy and respect in interactions
• Knowledge of computers and some software

Responsibilities

• Prospecting and lead generation; build referrals from served families
• Develop relationships with families and understand needs
• Respond to inquiries promptly and professionally
• Prepare for appointments and handle tasks with attention to detail
• Collaborate with funeral directors and staff to ensure seamless service
• Share concerns and earn referrals through trust and value

Skills

Customer service

Sales

Communication skills

Empathy

Relationship building

Driving

Technology literacy

Education

High school diploma

1-2 years of college

Tools

CRM software

Job description

SCI Corp is hiring a Family Service Counselor in Oceanside, CA. The role focuses on serving families with cemetery and pre-need arrangements, generating revenue, and acting as the primary family contact.

Responsibilities include lead generation, building strong family relationships, timely inquiries, and collaboration with funeral directors to provide high-quality service. Evening/weekend hours and driving are required.