Pre-Arrival Scheduler: Patient Access & Referrals

UNC Health Care; Goldsboro (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Wayne UNC Health Care is seeking a Pre-Arrival Scheduling Specialist I to coordinate appointments across multiple departments using EPIC. You will gather demographic data, verify physician orders, and prepare documents to ensure accurate scheduling for UNC Health Wayne.

Responsibilities include updating referral statuses, communicating with physician offices and patients, and adhering to hospital scheduling and patient access standards.

Qualifications

• High School Diploma or equivalent required.
• Prior scheduling/customer service experience preferred.
• Knowledge of Medicare/Medicaid and Commercial Insurance payers is valued.

Responsibilities

• Schedule appointments using EPIC within standardized templates.
• Verify payer coverage and run RTE for payers.
• Transcribe orders and update referral status in EPIC.
• Communicate scheduling updates to departments and patients.

Skills

Customer service

English communication

Microsoft Office

Epic

Scheduling

Multitasking

Detail-oriented

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Wayne UNC Health Care is seeking a Pre-Arrival Scheduling Specialist I to coordinate appointments across multiple departments using EPIC. You will gather demographic data, verify physician orders, and prepare documents to ensure accurate scheduling for UNC Health Wayne.

Responsibilities include updating referral statuses, communicating with physician offices and patients, and adhering to hospital scheduling and patient access standards.