Pre-Arrival Scheduling Specialist I - Centralized Registration

UNC Health Care; Goldsboro (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Wayne UNC Health Care is seeking a Pre-Arrival Scheduling Specialist I to coordinate appointments across multiple departments using EPIC. You will gather demographic data, verify physician orders, and prepare documents to ensure accurate scheduling for UNC Health Wayne.

Responsibilities include updating referral statuses, communicating with physician offices and patients, and adhering to hospital scheduling and patient access standards.

Qualifications

• High School Diploma or equivalent required.
• Prior scheduling/customer service experience preferred.
• Knowledge of Medicare/Medicaid and Commercial Insurance payers is valued.

Responsibilities

• Schedule appointments using EPIC within standardized templates.
• Verify payer coverage and run RTE for payers.
• Transcribe orders and update referral status in EPIC.
• Communicate scheduling updates to departments and patients.

Skills

Customer service

English communication

Microsoft Office

Epic

Scheduling

Multitasking

Detail-oriented

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Pre-Arrival Scheduling Specialist I - Centralized Registration

United States, North Carolina, Goldsboro

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Pre-Arrival Scheduling Specialist I will serve patients/customers and physician offices by obtaining a valid physician order to schedule appointments for multiple departments and procedures/tests for services rendered at UNC Health Wayne. Obtains the required demographic information that will be verified and used to complete the scheduling process. Validate & prepare documents/physician orders to ensure complete standardized scheduling. Documents communication in the Electronic Health Record (EHR) and updates referral statuses. Acts as a representative to complete referrals/schedule appointments which serves the patient/customer population within UNC Health Wayne for scheduled/and walk- in appointments.

Responsibilities

1. 1.Schedule appointments using a standardized workflow within designated templates within EPIC.
2. 1. Schedule appointments using a standardized workflow within designated templates within EPIC.
3. 2. Performs coverage discovery efforts to verify coverage for accounts without any payer(s) listed.
4. 3. Runs RTE to verify all Insurance payers electronically; call Insurance companies if needed.
5. 4. Initiates the scheduling process for referrals/paper orders by transcribing the orders in Epic.
6. 5. Update the referral status and auth/cert status in EPIC.
7. 6. Acknowledge and respond to requests for rescheduling and canceling scheduled appointments.
8. 7. Escalate matters/scheduled accounts that require attention to Pre-Arrival Team Lead/Manager.
9. 8. Notify various departments with updates regarding scheduling patients for add-ons.
10. 9. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources
11. 10. Review the Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, ETC.
12. 11. Abides by the Wayne UNC - Referral Management & Financial Clearance Collections Policies.
13. 12. Uses professional customer service in all patient/teammate and customer interactions.
14. 13. Discuss procedure/test protocols with patients, customers/physician offices at/during the scheduling process.
15. 14. Review and complete WQ's in EPIC within designated timelines for scheduling appointments.

Other information

Education

High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.

Licensure/Certification

None required.

Experience

• Prior experience with Scheduling/Customer Service, dealing with the public and/or healthcare organization strongly preferred.
• Prior experience working with computers as well as regular office equipment.

Knowledge, Skills, and Abilities

• Demonstrated analytical, customer service, and interpersonal skills.
• Strong organizational skills & good attention to detail.
• Must have knowledge of Medicare/Medicaid and Commercial Insurance payers.
• Ability to prioritize and multi-task.
• Ability to read, write and communicate effectively in English.
• Proficient with MS Office and Epic with the ability to to learn new software rapidly. Previous Electronic Health Record EPIC preferred experience.
• Ability to work with deadlines and within timelines.
• Telephone etiquette.
• Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.
• Will always portray a professional public image.
• Ability to schedule appointments within designated deadlines.
• Ability to build strong relationships with physicians & physician offices personnel to complete the scheduling process.

Valid NC Driver's License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

Job Details

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Centralized Registration

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Pre-Arrival Scheduling Specialist I will serve patients/customers and physician offices by obtaining a valid physician order to schedule appointments for multiple departments and procedures/tests for services rendered at UNC Health Wayne. Obtains the required demographic information that will be verified and used to complete the scheduling process. Validate & prepare documents/physician orders to ensure complete standardized scheduling. Documents communication in the Electronic Health Record (EHR) and updates referral statuses. Acts as a representative to complete referrals/schedule appointments which serves the patient/customer population within UNC Health Wayne for scheduled/and walk- in appointments.

Responsibilities

1. 1.Schedule appointments using a standardized workflow within designated templates within EPIC.
2. 1. Schedule appointments using a standardized workflow within designated templates within EPIC.
3. 2. Performs coverage discovery efforts to verify coverage for accounts without any payer(s) listed.
4. 3. Runs