Pre-Arrival Marketing & Sales Pro — NYC

Hilton Grand Vacations Inc.; United States; Remote; USD 10,000 - 25,000; Part time

Benefits offered by this job

Health benefits

Travel discounts

Paid vacation

Paid sick days

401(k) matching

Job summary

Hilton Grand Vacations in New York City is seeking Marketing Sales Professionals to promote HGV and book qualified sales presentations for prospective Owners, Club Members, and other guests, delivering exceptional guest experiences.

Responsibilities include calling guests before arrival to offer concierge services and invite them to a sales presentation, maintaining personal performance metrics on the phone, and driving marketing results while upholding Hilton quality.

Qualifications

• 1–2 years face-to-face sales or F&B experience.
• Ability to learn multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Be motivated and a self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection proactively.
• Coachable and quick learner.
• Excellent interpersonal and guest relations skills.

Responsibilities

• Call owners and guests before arrival to offer concierge services and invite them to a sales presentation.
• Responsible for personal performance metrics on the phone.
• Meet or exceed marketing metrics.
• Ensure guests meet minimum eligibility for gifts or promote a courtesy tour; execute strategy.
• Champion Hilton quality customer care service across all marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.

Skills

Sales experience

Communication

Flexibility

Professional appearance

Self-starter

Local area knowledge

Handling rejection

Coachable

Interpersonal skills

Tools

Customer service software

Job description

Hilton Grand Vacations in New York City is seeking Marketing Sales Professionals to promote HGV and book qualified sales presentations for prospective Owners, Club Members, and other guests, delivering exceptional guest experiences.

Responsibilities include calling guests before arrival to offer concierge services and invite them to a sales presentation, maintaining personal performance metrics on the phone, and driving marketing results while upholding Hilton quality.