Marketing Representative Pre Arrival

Hilton Grand Vacations; United States; Remote; USD 10,000 - 25,000; Part time

Benefits offered by this job

Health benefits

Travel discounts

Paid vacation

Paid sick days

401(k) matching

Job summary

Hilton Grand Vacations in New York City is seeking Marketing Sales Professionals to promote HGV and book qualified sales presentations for prospective Owners, Club Members, and other guests, delivering exceptional guest experiences.

Responsibilities include calling guests before arrival to offer concierge services and invite them to a sales presentation, maintaining personal performance metrics on the phone, and driving marketing results while upholding Hilton quality.

Qualifications

• 1–2 years face-to-face sales or F&B experience.
• Ability to learn multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Be motivated and a self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection proactively.
• Coachable and quick learner.
• Excellent interpersonal and guest relations skills.

Responsibilities

• Call owners and guests before arrival to offer concierge services and invite them to a sales presentation.
• Responsible for personal performance metrics on the phone.
• Meet or exceed marketing metrics.
• Ensure guests meet minimum eligibility for gifts or promote a courtesy tour; execute strategy.
• Champion Hilton quality customer care service across all marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.

Skills

Sales experience

Communication

Flexibility

Professional appearance

Self-starter

Local area knowledge

Handling rejection

Coachable

Interpersonal skills

Tools

Customer service software

Job description

Only Remarkable People Can Create Exceptional Moments!Come bea part of making memories. We are looking forMarketingSales Professionalsand welcome you to be a part of theNew Yorkteam.

New Yorkis a city where history, culture, and innovation converge. As the nation’s capital, it offers a unique blend of global influence, thriving industries, and rich cultural experiences. From world-renowned museums and performing arts to vibrant neighborhoods and diverse culinary scenes, D.C. is both dynamic and inspiring. It is a hub for policy, business, technology, and international relations, attracting professionals who want to make an impact. With its beautiful architecture, abundant green spaces, and a community that values progress and connection, Washington, D.C. provides an exceptional backdrop for both career growth and quality of life.

ABOUT THE JOB

Hilton Grand Vacations is hiring inNew York Cityfor Pre-Arrival Marketing Sales Professionals. You will beresponsiblefor promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The goal is to provide both customer and concierge services to all guests.

Responsibilities:

• Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation.
• Responsible for personal performance metrics on the phone.
• Meet or go above and beyond for marketing metrics.
• Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour. Executes Strategy
• Champion Hilton quality customer care service throughout all Marketing channels.
• Secure future business through vacation package sales.
• Distribute only HGV authorized information, collateral, and materials.
• Maintain location operating standards.
• Follow gifting procedures.

ABOUT YOU

• Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too!
• Professional appearance and demeanor.
• Be motivated and a self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection in a proactive manner.
• Coachable, quick learner, and open to feedback.
• Excellent interpersonal and guest relations skills.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Salary: This role offers an hourly rate of $7.25 per hour to $18.40 per hour depending on location, plus a perfomance - based structure. Actual earnings will vary based on individual, company, or site performance.

On our own, we’re outstanding. With you, we’re extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.