Pre-Arrival Concierge: Vacation Guest Experience

Marriott Vacations

United States

On-site

USD 30,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Care

Growth and Development Opportunities

Free on-site parking

Complimentary soft drinks

Discount at all on-site Food & BeVout

Work shoe credit

Company branded outerwear provided

SPF rated shirts

Monthly team building events

Quarterly celebrations

Paid on-the-job training

Job summary

Marriott Vacations Worldwide is seeking a Pre-Arrival Specialist to help Owners and guests craft memorable vacation experiences, coordinating with multiple departments to arrange villa details and VIP amenities. You will respond to inquiries, manage communications, and ensure every guest feels valued.

The role requires availability for varied shifts, including weekends and holidays, with on-site training and growth opportunities within MVW.

Qualifications

Available to work various shifts, holidays, and both weekend days.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy.

Responsibilities

Creates, Maintains, and updates the pre-arrival templates and Owner communications.
Coordinates with other departments to conduct routine maintenance.
Replies to all Vacation Planning emails/calls within the specified time frame.
Corresponds with guests regarding villa location and other special requests.
Communicates special requests to other departments and/or VIP amenities.
Welcomes and assists guests to address their needs and ensure a positive experience.