Pre-Arrival Specialist

Marriott Resorts Hospitality Corporation; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K opportunities

Travel discounts

Tuition reimbursement

Career growth

On-site parking

F&B discounts

Shoes for Crews credit

Job summary

Marriott Vacations Worldwide seeks a Pre-Arrival Specialist to assist Owners and guests with experiences and events, helping create memorable vacation memories in a supportive, friendly environment.

The role involves coordinating with multiple departments, replying to vacation planning inquiries, and ensuring outstanding guest service in line with company standards. On-the-job training and growth opportunities are provided.

Qualifications

• Available to work various shifts, holidays, and weekends.

Responsibilities

• Creates and maintains pre-arrival templates and owner communications.
• Coordinates with other departments for routine maintenance.
• Responds to vacation planning emails/calls within time frames.
• Communicates villa location and special requests to guests and departments.
• Welcomes guests and upholds company standards.

Job description

Hourly Rate and Shift

Hourly Rate: $22.05 Hourly: $22.05 Shift: 1st Shift Weekends and Holidays Required Driver's License: No

Pre-Arrival Specialist Role Overview

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position
• Site Specific Perks
• Free on-site parking
• Complimentary soft drinks
• Discount at all on-site Food & Beverage outlets
• Work shoe credit through Shoes for Crews twice a year
• Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed SPF rated shirts
• Monthly team building department event (lunch, breakfast, etc.)
• Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
• Annual participation in community service events
• Paid on-the-job training

Typical Day Responsibilities

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.
• Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members