Pre-Arrival Specialist

Marriott's Oceana Palms; Palm Beach Isles (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

On-site parking

Job summary

Marriott Vacations Worldwide is seeking a Pre-Arrival Specialist in Florida to create and manage pre-arrival communications, coordinate with departments, and ensure guest satisfaction for villa stays. The role emphasizes timely responses, attention to guest requests, and adherence to company standards in a dynamic hospitality environment.

The position requires flexibility for varying shifts, holidays, and weekend work, with opportunities for growth within MVW's supportive culture and

Responsibilities

• Greet and assist guests, respond to inquiries, and coordinate with other departments to fulfill requests.
• Maintain and update pre-arrival templates and Owner communications.
• Reply to vacation planning emails/calls within specified timeframes.
• Coordinate villa location details and VIP amenities with relevant teams.
• Uphold Marriott Vacations Worldwide standards and safety procedures.

Job description

Hourly Rate: $22.05Hourly: $22.05Shift: 1st ShiftWeekends and Holidays RequiredDriver's License: NoAre you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree on-site parkingComplimentary soft drinksDiscount at all on-site Food & Beverage outletsWork shoe credit through Shoes for Crews twice a yearHats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as neededSPF rated shirtsMonthly team building department event (lunch, breakfast, etc.)Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation WeekGuest Satisfaction Survey awards if department specific goals are met (up to $100 a month)Annual participation in community service eventsPaid on-the-job trainingAs a Pre-Arrival Specialist, a typical day will include:Creates, Maintains, and updates the pre-arrival templates and Owner communications.Coordinates with other departments to conduct routine maintenance.Replies to all Vacation Planning emails/calls within the specified time frame.Corresponds with guests regarding villa location and other special requests.Communicates special requests to other departments and/or VIP amenities.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Pre-Arrival Specialist at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.