Pre-Arrival Concierge: Shape Memorable Vacations

Marriott's Oceana Palms; Palm Beach Isles (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

On-site parking

Job summary

Marriott Vacations Worldwide is seeking a Pre-Arrival Specialist in Florida to create and manage pre-arrival communications, coordinate with departments, and ensure guest satisfaction for villa stays. The role emphasizes timely responses, attention to guest requests, and adherence to company standards in a dynamic hospitality environment.

The position requires flexibility for varying shifts, holidays, and weekend work, with opportunities for growth within MVW's supportive culture and

Responsibilities

• Greet and assist guests, respond to inquiries, and coordinate with other departments to fulfill requests.
• Maintain and update pre-arrival templates and Owner communications.
• Reply to vacation planning emails/calls within specified timeframes.
• Coordinate villa location details and VIP amenities with relevant teams.
• Uphold Marriott Vacations Worldwide standards and safety procedures.

Job description

Marriott Vacations Worldwide is seeking a Pre-Arrival Specialist in Florida to create and manage pre-arrival communications, coordinate with departments, and ensure guest satisfaction for villa stays. The role emphasizes timely responses, attention to guest requests, and adherence to company standards in a dynamic hospitality environment.

The position requires flexibility for varying shifts, holidays, and weekend work, with opportunities for growth within MVW's supportive culture and