Pre-Arrival Concierge & Marketing Specialist

Vacatia; Williamsburg (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Vacatia, a leader in vacation ownership and hospitality, seeks a Pre-Arrival Marketing Representative in Williamsburg, VA. You will be the first contact for owners, delivering concierge-style service, sharing resort highlights, and building excitement for their stay.

This on-telephone, service-driven role emphasizes communication, enthusiasm, and attention to detail to boost owner satisfaction and loyalty while coordinating with reservations and concierge teams.

Qualifications

• Minimum 1 year in customer service, sales, concierge or field marketing, preferably in hospitality, vacation ownership, or resorts.
• Phone-based customer interaction, sales, and closing experience strongly preferred.
• Flexible schedule to include weekends and holidays.
• Exceptional communication skills (verbal and written).
• Strong organizational skills and high attention to detail.

Responsibilities

• Proactively contact owners ahead of their stay to confirm reservation details and provide essential information.
• Deliver concierge-level recommendations for resort amenities, dining, activities, and local attractions.
• Address special requests and anticipate needs for a seamless arrival experience.
• Over the phone schedule owners and guests to attend a sales presentation.
• Communicate benefits of attending the presentation with professionalism and enthusiasm.
• Meet or exceed company standards for invitation conversions.
• Create a welcoming first impression and build rapport with owners.
• Collaborate with reservations and concierge teams to fulfill requests prior to arrival.
• Prepare personalized welcome packages and gift bags for arriving owners.
• Ensure materials are labeled and ready for distribution.
• Keep owners informed of resort offerings and events.
• Communicate updates to ensure owners are prepared for their visit.
• Work with sales, marketing, and guest services to deliver cohesive owner experiences.

Skills

Phone-based communication

Sales experience

Customer service

Hospitality knowledge

Job description

Vacatia, a leader in vacation ownership and hospitality, seeks a Pre-Arrival Marketing Representative in Williamsburg, VA. You will be the first contact for owners, delivering concierge-style service, sharing resort highlights, and building excitement for their stay.

This on-telephone, service-driven role emphasizes communication, enthusiasm, and attention to detail to boost owner satisfaction and loyalty while coordinating with reservations and concierge teams.