Pre-Arrival Marketing Concierge (Hybrid)

Vacatia; Kissimmee (FL); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Vacatia in Kissimmee, FL is hiring a Pre-Arrival Marketing Representative on a hybrid basis. The role is the first point of contact for owners, delivering concierge-style service, sharing resort highlights, and driving excitement for their stay.

Compensation includes $15/hour plus commission and requires strong communication and scheduling skills. The position emphasizes high-touch owner engagement, cross-functional collaboration with reservations and concierge teams, and a focus on creating

Qualifications

• Minimum 1 year in customer service, sales, concierge or field marketing.
• Phone-based customer interaction and closing experience preferred.
• Flexible schedule including weekends and holidays.
• Excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Confident sales acumen with consultative approach.

Responsibilities

• Proactively contact owners before their stay to confirm details.
• Provide concierge-style recommendations for resort amenities and local attractions.
• Schedule owners and guests for a sales presentation by phone.
• Highlight resort offerings with enthusiasm and professionalism.
• Meet or exceed invitation conversion targets.
• Collaborate with reservations and concierge teams to fulfill requests.
• Prepare personalized welcome materials for arriving owners.

Skills

Customer service

Sales experience

Phone-based

Communication

Multitasking

Teamwork

Attention to detail

Tools

SPI

Jag

Max

Excel

Job description

Vacatia in Kissimmee, FL is hiring a Pre-Arrival Marketing Representative on a hybrid basis. The role is the first point of contact for owners, delivering concierge-style service, sharing resort highlights, and driving excitement for their stay.

Compensation includes $15/hour plus commission and requires strong communication and scheduling skills. The position emphasizes high-touch owner engagement, cross-functional collaboration with reservations and concierge teams, and a focus on creating