Application Support Engineer

Apex Systems; Coppell, Northern (TX, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

ESPP (Employee Stock Purchase)

401K plan

HSA

EAP

Job summary

Apex Systems is seeking an experienced Application Support Engineer in Coppell, Texas. You will deliver Enterprise Application Support for business-critical systems, ensure high availability, and manage incidents with strong collaboration across teams to uphold service levels.

The role requires 6+ years in related tech support roles and hands-on experience with CI/CD, Git/Bitbucket, and monitoring tools. You will engage in on-call rotations and support deployments and DR exercises.

Qualifications

• 6+ years in Application Support, EAS, Production Support, or SRE.
• Hands-on with Git, Bitbucket, branching strategies, and version control.
• Experience with Jenkins pipelines and CI/CD deployment processes.
• Experience with monitoring, alerting, logs, and performance management.
• Strong incident, problem, change, and release management practices.

Responsibilities

• Provide Enterprise Application Support (EAS) for business-critical applications to meet SLAs.
• Resolve critical alerts and production incidents with root-cause analysis.
• Collaborate with business, development, infra, security, and vendors to troubleshoot issues.
• Execute and support pre-prod and prod deployments, upgrades, and change management.
• Leverage CI/CD pipelines to support automated deployments and release management.
• Review code repositories, manage branches, and analyze code changes in Git/Bitbucket.
• Monitor health, analyze performance, and coordinate resolution activities.
• Identify automation opportunities to reduce manual work and improve efficiency.
• Participate in on-call rotations and respond to high-severity incidents.
• Execute DR tests and validate recovery procedures during exercises.
• Provide responses for audit/compliance requests.

Skills

Git

Bitbucket

CI/CD

Jenkins

Monitoring

Log analysis

Troubleshooting

Incident management

Tools

OpenShift

Kubernetes

ServiceNow

Splunk

Dynatrace

PowerBI

Job description

Application Support Engineer

Location: Coppell, Texas

Role Overview

This position is for a Senior Associate level Application Support Engineer. The role involves providing Enterprise Application Support (EAS) for business-critical applications, ensuring high availability, reliability, performance, and compliance with established service level objectives. The successful candidate will resolve application incidents, support deployments, and collaborate with various teams to maintain operational excellence.

Key Responsibilities

• Provide Enterprise Application Support (EAS) for business-critical applications, ensuring high availability, reliability, performance, and compliance with established service level objectives.
• Resolve critical application alerts and production incidents in a timely manner, including root cause analysis and business impact assessments.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot and elevate application issues.
• Execute and support pre-production and production application deployments, vendor application upgrades, and change management activities.
• Leverage Jenkins and CI/CD pipelines to support automated application deployments, release management, and operational troubleshooting.
• Utilize Git and Bitbucket for source code management activities, including reviewing repositories, managing branches, and analyzing code changes.
• Monitor application health, investigate system performance issues, analyze logs, and coordinate resolution activities.
• Identify, develop, and implement automation opportunities to reduce manual effort and improve operational efficiency.
• Participate in on-call support rotations and incident response activities, including high-severity production incidents.
• Execute Disaster Recovery (DR) procedures and validation testing during planned exercises.
• Validate and provide responses to requests for information associated with audits, compliance reviews, and regulatory requirements.

Required Qualifications

• Minimum of 6 years of experience in Application Support, Enterprise Application Support (EAS), Production Support, Site Reliability Engineering (SRE), or a related technology support function.
• Hands-on experience with Git, Bitbucket, repository management, branching strategies, and version control best practices.
• Experience supporting and troubleshooting Jenkins pipelines and CI/CD deployment processes.
• Experience with application monitoring, alerting, log analysis, and performance management tools.
• Strong understanding of incident management, problem management, change management, and release management practices.
• Experience supporting cloud-based, SaaS, and on-premises applications in production environments.
• Strong troubleshooting, root cause analysis, and problem-solving skills.

Preferred Qualifications

• Experience supporting enterprise software platforms and business-critical applications in Financial Services or highly regulated environments.
• Knowledge of OpenShift/Kubernetes, ServiceNow, Splunk, Dynatrace, or PowerBI.
• Familiarity with automation and scripting technologies such as Python, PowerShell, or Shell scripting.
• Experience supporting DevOps-enabled environments and CI/CD practices.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.