Practice Support Specialist-Medical Specialties

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 37,000 - 52,000; Full time

Job summary

The MetroHealth System is seeking an administrative support professional to enhance operational flow across the main campus and satellite sites. You will assist the department and faculty, ensuring high-quality service and efficient processes.

The role requires strong writing, communication, and customer service skills, with proficiency in common Office software. A collaborative, diverse work environment is emphasized.

Qualifications

• High school graduate or GED completed.
• Administrative support experience or duties related to the position.
• Proficient in Word, Excel, Acrobat, PowerPoint.
• Excellent writing and interpersonal skills.
• Excellent customer service skills.
• Strong organizational, communication, and problem-solving abilities.
• Ability to work independently within a team environment.
• Ability to communicate with a diverse group of individuals.
• Spanish language skills may be preferred for departmental needs.

Responsibilities

• Enhances the operational flow of the assigned practice/medical service at main campus satellites and affiliated partners.
• Performs duties to support the department and assigned faculty members.
• Upholds the MetroHealth System mission, vision, values and customer service standards.

Skills

Excellent writing

Interpersonal skills

Customer service skills

Organizational skills

Communication skills

Problem solving

Independent & teamwork

Diverse communication

Education

High school diploma or GED

Tools

Word

Excel

Acrobat

PowerPoint

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 8a-430p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Enhances the operational flow of the assigned practice/medical service at the main campus satellites, and affiliated community partners. Performs a variety of duties to support the department and assigned faculty members. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required:

• High school graduate or passage of a high school equivalency exam.
• Administrative support experience or experience performing duties relevant to the position.
• Proficient PC skills with Word, Excel, Acrobat, PowerPoint.
• Excellent writing and interpersonal skills.
• Excellent customer service skills.
• Demonstrated organizational skills, communication skills and problem solving.
• Ability to work independently within a team environment.
• Ability to effectively communicate with a diverse group of individuals.

Preferred

• Related experience in a medical practice.
• Experience working in an educational/medical research setting.
• Medical terminology. Medical program coordination experience.
• Bilingual Spanish based on departmental need.

Physical Demands

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating.
• May need to remain still for extended periods, including sitting and standing.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to read job related documents.
• Ability to use computer.