Patient Services Representative- PRN- Cleveland Hts

MetroHealth; Cleveland Heights, Northern (OH, KY); Hybrid; USD 33,000 - 45,000; Full time

Job summary

MetroHealth is hiring at Cleveland Heights Health Center for an Ambulatory Care Access role. You will serve as the preliminary contact, gathering and analyzing patient demographics and payor data to optimize reimbursement.

You will ensure proper patient registration, scheduling, precertification, and authorization for services, while upholding MetroHealth's customer service standards and serving diverse communities.

Qualifications

• HS Diploma or GED is required.
• Education related to medical billing or patient registration from an accredited institution.
• Certification as CHAA (Certified Healthcare Access Associate) is required.

Responsibilities

• Serve as the preliminary contact for the Ambulatory Care Enterprise.
• Gather and analyze patient demographic and payor data to support optimal reimbursement.
• Ensure accurate patient registration, scheduling, precertification and authorization for services.
• Uphold the system-wide customer service standards of the MetroHealth System.

Skills

Interpersonal skills

Cultural sensitivity

Data interpretation basics

Education

High school diploma or GED

Medical billing/patient registration education

Job description

Location: Cleveland Heights Health Center

Biweekly Hours: 0.01

Shift: M-F 7:00am-5:00pm

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Serves as preliminary contact for the Ambulatory Care Enterprise. Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System (MHS). Ensures appropriate patient registration, scheduling, precertification and authorization for services. Upholds the standards of the system wide customer service standards of the Metro Health System.

Qualifications

Required

HS Diploma or passage of a high school equivalency exam.

• One year of work experience in medical billing or patient registration.
• Education related to medical billing or patient registration from an accredited institution.
• Possess current certification as a Certified Healthcare Access Associate (CHAA).

All qualified applicants must pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test of 80% or better.

Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Preferred

• Two years relevant work experiences and/or education.

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Finger dexterity to operate office equipment is required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.