Referral Office Liaison-Surgery Admin

MetroHealth; Cleveland (OH); Hybrid; USD 31,000 - 42,000; Full time

Job summary

MetroHealth System seeks a customer-focused team member to enroll and register patients telephonically, schedule primary care appointments, and manage MyChart support calls. You will handle prescription refill requests and relay patient feedback to clinics, upholding the system’s mission and service standards.

Preferred bilingual English/Spanish communication, solid data entry skills, and a professional demeanor in a high-volume setting are desired.

Qualifications

• High school diploma or GED required.
• 1 year of call center, patient registration, scheduling, or related experience; or an Associate's degree in healthcare or business.
• Customer-centric with strong service orientation.
• Excellent written and verbal communication; able to interact with diverse groups.

Responsibilities

• Telephonically enrolls, registers and schedules primary care appointments.
• Processes prescription refill requests.
• Provides general telephone-based MyChart support.
• Obtains patient feedback for providers and forwards requests to clinics.
• Upholds MetroHealth System mission, values and customer service standards.

Skills

Customer service

Call center

Data entry

Interpersonal communication

Bilingual English/Spanish

Education

High School Diploma or GED

Associate's degree (healthcare or business related)

Tools

EPIC

MS Office

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 8:30a-5p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Telephonically enrolls, registers, and schedules appointments for primary care patients into The MetroHealth System (MHS). Processes prescription refill requests. Provides general telephone-based support to MyChart users. Obtains feedback for providers, and sends patient requests to clinics throughout MHS. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required

High School Diploma or passage of a high school equivalency exam.

Meets one of the following:

• 1 year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment.
• In lieu of experience, an Associate's degree in a healthcare or business-related field will be considered.

Customer-centric mentality with strong customer service experience.

Effective written, verbal, and interpersonal communication skills. Ability to communicate with a variety of individuals and disciplines.

Solid organizational skills.

Ability to work independently and within a structured environment with a high degree of flexibility.

Demonstrated PC proficiency, including the ability to enter data into a PC while talking on the phone.

Preferred

Fluency in writing, speaking, and interpreting both English and Spanish.

Proficient knowledge of medical terminology.

Knowledge of the Microsoft Office Suite of software, including Excel, Word, and PowerPoint. Knowledge of EPIC.

Experience in sales.

Physical Requirements: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction, including hearing clearly via a phone headset. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents.