Patient Services Representative-Site Operations OPHC; 80hrs Biweekly; Days

MetroHealth; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

MetroHealth Medical Center is seeking a detail-oriented healthcare access associate to serve as the preliminary contact for ambulatory practice and pathology patients. You will gather and analyze patient demographic and payor data to help maximize reimbursement for the MetroHealth System, and ensure accurate registration, scheduling, pre-certification and authorization for services.

The role requires HS Diploma or GED, CHAA certification, and candidates with relevant experience or education in

Qualifications

• Must have HS Diploma or GED.
• Experience or education in medical billing or patient registration.
• CHAA certification preferred or required.
• Must pass PSR pre-employment and post-employment tests with specified scores.

Responsibilities

• Serve as preliminary contact for ambulatory practice and pathology patients.
• Gather and analyze patient demographic and payor data to maximize reimbursement.
• Ensure accurate patient registration, scheduling, pre-certification and authorization for services.
• Uphold the mission and customer service standards of The MetroHealth System.

Education

HS Diploma or GED

Medical billing or patient registration education

Certified Healthcare Access Associate (CHAA)

Job description

Location

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 7:30a-8p, flexible per operational needs

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Serves as preliminary contact for ambulatory practice and pathology patients. Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System. Ensures appropriate patient registration, scheduling, pre-certification and authorization for services. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

• Required: HS Diploma or passage of a high school equivalency exam
• Possesses one of the following:
• One year of work experience in medical billing or patient registration.
• Education related to medical billing or patient registration from an accredited institution.
• Possess current certification as a Certified Healthcare Access Associate (CHAA).
• All qualified applicants must pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test with a score of 80% or better

Preferred

• Preferred: Two years relevant work experiences and/or education

Physical Requirements

May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents.