Practice Secretary

East Boston Neighborhood Health Center; Boston (MA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

Life insurance

Tuition reimbursement

Flexible spending accounts

Paid holidays and time off

Staff development

Job summary

NeighborHealth in Boston is seeking a dedicated Receptionist to join the Family Medicine team. You will provide administrative support and exceptional service to patients and staff, ensuring smooth office operations. Schedule is Monday–Friday, 8:00 AM–5:00 PM, with occasional evening/weekend/holiday rotation as needed.

Starting at $20.00, up to $27.00 per hour based on experience. Benefits include comprehensive coverage and generous staff programs. EEO & Accommodation statements apply.

Qualifications

• High School Diploma or GED.
• At least one year in a medical office setting.
• Demonstrated personal computer skills in a Windows environment.
• Medical Terminology preferred.

Responsibilities

• Interacts with patients and staff professionally, delivering excellent customer service.
• Promotes teamwork, resolves problems independently or with guidance when needed.
• Checks out patients in the computer and schedules follow-ups and referrals.
• Prepares charts early and handles opening/closing procedures.
• Uses computer to schedule, cancel, and confirm appointments and communicate via email.

Skills

Customer service

Medical terminology

Windows PC skills

Education

High School Diploma or GED

Job description

About this job

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type:

Full time

Department:

Family Medicine

Position Summary:

We are seeking a dedicated and customer-oriented Receptionist to join our Family Medicine team. In this role, you will play a vital part in ensuring the smooth operation of our office by providing administrative support and exceptional service to patients and staff.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with evening/weekend/holiday rotation as needed.

Essential Duties and Responsibilities:

• Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
• Promotes a sense of \"teamwork\" through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.
• Checks out patients in the computer before the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out. Reviews After Visit Summary instructions with the patient as needed. Prints additional labels as needed.
• Responsible for early am chart preparation and other opening/closing procedures.
• Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by email or staff message.

Qualifications and Requirements:

• High School Diploma or GED
• At least one year in a medical office setting
• Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
• MEDICAL, DENTAL, AND VISION COVERAGE
• LIFE AND DISABILITY INSURANCE
• TUITION REIMBURSEMENT
• FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
• PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
• GENEROUS STAFF DEVELOPMENT BENEFIT
• EXCELLENT MALPRACTICE COVERAGE
• FREE PARKING
• AND MUCH MORE

Starting at $20.00, and up to $27.00 based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or \"apps\". Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.