Coordinator Patient Access

NeighborHealth; Boston (MA); Hybrid; USD 28,000 - 41,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Tuition reimbursement

Flexible spending and transportation

Paid holidays, vacations, sick time

Staff development benefit

Malpractice coverage

Free parking

Job summary

NeighborHealth in Boston is seeking a part-time Patient Access Coordinator to be the welcoming first point of contact for patients in the Registration department. You will book, cancel, and check out appointments, verify insurance, and collect accurate information to ensure a superior patient experience.

The role requires at least two years in health care, MassHealth experience, and a High School Diploma or GED. Bilingual Spanish/English abilities are required.

Qualifications

• At least two years of experience in health care and/or with MassHealth insurances.
• Ability to book, cancel, reschedule, and check out appointments with accuracy.
• Bilingual Spanish/English required to assist diverse patient populations.

Responsibilities

• Schedule appointments for all patients as requested by patients or providers.
• Answer phones in a polite and courteous manner and route to the clinical team as needed.
• Verify insurance in advance and at the point of service.
• Assist patients with recalls, check-in/out, and data entry for the Registration team.

Skills

Customer service

Communication

Multi-tasking

Tech proficiency

Education

High School Diploma or GED

Tools

Epic

Workday

MassHealth portal

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well‑being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type: Part time

Department: Registration

All Locations: 10 Gove Street – Taylor Building

Schedule: Saturdays & Sundays 4pm - 12am

Position Summary

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guideline.

Duties and Responsibilities

• Acts as a mentor to new and existing registration staff.
• Works with supervisor to orient and train new staff to department policies, procedures and workflow.
• Schedules appointments for all patients as requested by the patient or provider.
• Sets up the recalls for returning patients as instructed by the provider Answers the telephone in a polite and courteous manner.
• Identifies the department and introduces self.
• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms.
• Obtains all relevant information to properly forward to the clinical team.
• Manages all incoming and outgoing in basket messages.
• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team.
• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
• Utilizes Dental/Optical software according to the department.
• Verify insurance in advance and same day.

Skills/Abilities

• Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
• Demonstrate flexibility while being able to multi task and in a fast-paced environment

Experience

At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience

Education

High School Diploma or G.E.D. required

Bilingual skills required (spanish/english)

Maintain annual CAC certificatio

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.
• Medical & Dental Coverage Life and Disability Insurance Privileges at Boston Medical Center for Providers 401(K) Retirement Plan Educational Assistance Flexible Spending & Transportation Accounts Paid Holidays, Vacations, Sick and Personal Time A Generous Staff Development Benefit Excellent Malpractice Coverage A Designated Medical Staff Office for Physician Support Free Parking And Much More…

Pay Range

Pay Range $19.55 up to $29.33 based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.