Practice Plan Program Manager

Arkansas Children's Hospital; Little Rock (AR); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Arkansas Children's Hospital in Arkansas is seeking a program owner for provider onboarding and lifecycle management. The role leads cross-functional coordination to ensure operational readiness of new providers and oversees agreements and system readiness.

Hybrid work potential within Arkansas, with expectations for timely onboarding and strong process governance. Responsibilities include establishing standards, tracking metrics, and driving continuous improvement across HR, IT, and clinical

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice.
• Leads cross-functional coordination among HR, Medical Staff Services, IT, Revenue Cycle, Finance, Legal, and operations to ensure providers are operationally ready by start date.
• Establishes onboarding standards, workflows, SLAs, policies, and documentation for a consistent provider experience.
• Oversees provider employment, locum tenens, and 1099 contractor agreements.
• Oversees provider operational readiness including system setup, scheduling, billing configuration, and access provisioning.
• Leads implementation of new onboarding processes, technologies, and workflow enhancements with change management.
• Oversees provider quality incentive administration, contract payments, and lifecycle support for compliance.
• Develops, analyzes, and monitors onboarding and lifecycle metrics and KPIs to guide decisions.
• Leads process improvements to onboarding efficiency, timelines, satisfaction, and performance.
• Identifies operational risks and recommends strategic improvements to onboarding and lifecycle management.

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC807300 PSO Practice Plan Administration

Summary:

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Additional Information:

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Monday - Friday days (40 hours per week)

Hybrid potential (must reside in Arkansas)

Hire's work home base open to either Little Rock or Springdale campus

Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp**. (related experience includes, but is not limited to, provider practice experience, practice administration experience, provider contract experience, forgivable loans contracts experience, RVU experience)**

Serves as the program owner for provider onboarding, contracting administration, and provider lifecycle operations by leading cross-functional initiatives, establishing program standards, and driving continuous improvement to ensure an exceptional provider experience and operational readiness across the organization.

Required Education:

High school diploma or general education degree (GED)

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.

2. Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.

3. Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.

4. Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.

5. Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.

6. Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.

7. Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.

8. Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.

9. Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.

10. Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.

Serves as the organizational subject matter expert for provider onboarding and provider lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues.

Performs other duties as assigned.