Practice Performance & Growth Manager

Smilebliss; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Collaborative, growth-oriented team

Job summary

Smilebliss is seeking a Practice Success Manager to partner with dental practices, driving production, patient experience, staffing, and profitability. You will implement systems, coach staff, and translate initiatives into measurable practice-level results.

You will visit practices, analyze KPIs, coach scheduling and front-office workflows, and support staffing with recruiting and onboarding. Travel up to 25% is expected.

Qualifications

• 3+ years of experience in dental, orthodontic, or healthcare practice management, multi-site experience strongly preferred.
• Ability to read and act on practice-level financial and performance data.
• Strong coaching, communication, and relationship-management skills with both doctors and staff.
• Comfortable managing competing priorities across a multi-location portfolio.
• Proficiency with practice management and reporting platforms.
• Willingness to travel up to 25%.

Responsibilities

• Serve as the day-to-day operational point of contact for an assigned portfolio of practices.
• Partner with doctors and office managers to build and track goals for production, starts, new patient conversion, and profitability.
• Conduct practice visits and virtual check-ins to assess performance, culture, and compliance with the brand and clinical standards.
• Analyze key performance indicators using reporting tools, identifying trends and recommending corrective action.
• Coach and develop practice teams on scheduling efficiency, case acceptance, patient experience, and front-office workflows.
• Support staffing needs in partnership with recruiting, including onboarding, training, and performance follow-up.
• Lead or support the rollout of new initiatives, systems, and process changes across the practice portfolio.
• Collaborate with RCM, marketing, and operations leadership to resolve practice-level issues quickly.
• Prepare and present practice performance reviews to doctors and internal stakeholders.
• Build strong, trust-based relationships with doctors that support long-term retention and growth.

Skills

Data analysis

Coaching & communication

Relationship management

Multi-location prioritization

Tools

Practice Mgmt platforms

Job description

Smilebliss is seeking a Practice Success Manager to partner with dental practices, driving production, patient experience, staffing, and profitability. You will implement systems, coach staff, and translate initiatives into measurable practice-level results.

You will visit practices, analyze KPIs, coach scheduling and front-office workflows, and support staffing with recruiting and onboarding. Travel up to 25% is expected.