Dental Practice Growth & Operations Leader

Shared Practices Group; Smyrna (KY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Life insurance

401(k)

Paid holidays & vacation

Leadership development

Patient-centric culture

Job summary

Shared Practices Group is seeking a Practice Operations Manager to lead a dental office as a business owner, driving daily performance and patient experience from first call to final outcome.

You will balance sales strategy with operational leadership, meeting monthly collection targets while coaching a high-performing team to achieve production goals. This in-office role offers comprehensive benefits and growth opportunities.

Qualifications

• 3–5 years of leadership or sales-focused role.
• Proven ability to drive revenue and coach performance.
• Proficiency in Google Suite.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, goal-driven environment.
• Dental knowledge is preferred.

Responsibilities

• Own the daily pacing sheet: know exactly what needs to be collected today to stay on track.
• Monitor monthly AP and proactively identify production gaps and opportunities.
• Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion.
• Drive upgrade performance by identifying candidates in advance and coaching the consult strategy.
• Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability.
• Oversee day-to-day office operations to ensure efficiency and patient satisfaction.
• Implement and maintain policies, procedures, and compliance standards.
• Track and report weekly KPIs via the practice scorecard.
• Support inventory and ordering when needed.
• Recruit, train, and coach high-performing staff.
• Schedule and coordinate coverage to support production goals.
• Conduct performance reviews and ongoing development.
• Foster a culture of accountability, energy, and results.
• Ensure exceptional service from consultation through post-treatment.
• Manage patient records and appointment flow.
• Address patient concerns with professionalism and urgency.
• Oversee collections and ensure monthly revenue targets are met.

Skills

Leadership

Sales leadership

Communication

Problem-solving

Coaching

Tools

Google Suite

Job description

Shared Practices Group is seeking a Practice Operations Manager to lead a dental office as a business owner, driving daily performance and patient experience from first call to final outcome.

You will balance sales strategy with operational leadership, meeting monthly collection targets while coaching a high-performing team to achieve production goals. This in-office role offers comprehensive benefits and growth opportunities.