Practice Success Manager

Smilebliss; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Collaborative, growth-oriented team

Job summary

Smilebliss is seeking a Practice Success Manager to partner with dental practices, driving production, patient experience, staffing, and profitability. You will implement systems, coach staff, and translate initiatives into measurable practice-level results.

You will visit practices, analyze KPIs, coach scheduling and front-office workflows, and support staffing with recruiting and onboarding. Travel up to 25% is expected.

Qualifications

• 3+ years of experience in dental, orthodontic, or healthcare practice management, multi-site experience strongly preferred.
• Ability to read and act on practice-level financial and performance data.
• Strong coaching, communication, and relationship-management skills with both doctors and staff.
• Comfortable managing competing priorities across a multi-location portfolio.
• Proficiency with practice management and reporting platforms.
• Willingness to travel up to 25%.

Responsibilities

• Serve as the day-to-day operational point of contact for an assigned portfolio of practices.
• Partner with doctors and office managers to build and track goals for production, starts, new patient conversion, and profitability.
• Conduct practice visits and virtual check-ins to assess performance, culture, and compliance with the brand and clinical standards.
• Analyze key performance indicators using reporting tools, identifying trends and recommending corrective action.
• Coach and develop practice teams on scheduling efficiency, case acceptance, patient experience, and front-office workflows.
• Support staffing needs in partnership with recruiting, including onboarding, training, and performance follow-up.
• Lead or support the rollout of new initiatives, systems, and process changes across the practice portfolio.
• Collaborate with RCM, marketing, and operations leadership to resolve practice-level issues quickly.
• Prepare and present practice performance reviews to doctors and internal stakeholders.
• Build strong, trust-based relationships with doctors that support long-term retention and growth.

Skills

Data analysis

Coaching & communication

Relationship management

Multi-location prioritization

Tools

Practice Mgmt platforms

Job description

Position Summary

The Practice Success Manager (PSM) serves as the primary operational partner to a portfolio of practices, driving performance across production, patient experience, staffing, and profitability. The PSM works directly with doctors and practice teams to implementsystems, coach staff, and translate company initiatives into measurable results at the practice level.

Key Responsibilities

• Serve as the day-to-day operational point of contact for an assigned portfolio of practices
• Partner with doctors and office managers to build and track goals for production, starts, new patient conversion, and profitability
• Conduct practice visits and virtual check-ins to assess performance, culture, and compliance with the brand and clinical standards
• Analyze key performance indicators usingreporting tools, identifying trends and recommending corrective action
• Coach and develop practice teams on scheduling efficiency, case acceptance, patient experience, and front-office workflows
• Support staffing needs in partnership with recruiting, including onboarding, training, and performance follow-up
• Lead or support the rollout of new initiatives, systems, and process changes across the practice portfolio
• Collaborate with RCM, marketing, and operations leadership to resolve practice-level issues quickly
• Prepare and present practice performance reviews to doctors and internal stakeholders
• Build strong, trust-based relationships with doctors that support long-term retention and growth

Qualifications

• 3+ years of experience in dental, orthodontic, or healthcare practice management, multi-site experience strongly preferred
• Demonstrated ability to read and act on practice-level financial and performance data
• Strong coaching, communication, and relationship-management skills with both doctors and staff
• Comfortable managing competing priorities across a multi-location portfolio
• Proficiency with practice management and reporting platforms
• Willingness to travel up to 25%

What Success Looks Like

• Assigned practices meet or exceed production, starts, and profitability goals
• Doctors view the PSM as a trusted, responsive operational partner
• Practice teams are engaged, well-trained, and aligned with the brandstandards
• Issues are identified early and resolved before they affect practice performance

What WeOffer

• Competitive base salary
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• A collaborative, growth-oriented team culture