Practice Patient Care Coordinator

Jobtailor; Concord (NH); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor in Concord, NH is seeking a patient access and medical office support professional to greet patients, gather and verify information, and coordinate intake and records.

You will handle scheduling, referrals, authorizations, and insurance verification, while maintaining a patient-centric approach and compliant with DNV standards.

Strong communication and teamwork are essential; HS diploma or GED and competency exam required.

Qualifications

• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information
• Makes collection attempts while providing education on resources available
• Reconciles work lists and reports
• Facilitates patient care between primary, specialty, and ancillary services
• Welcomes and coordinates intake of patient information for new and existing patients and creates and maintains medical records
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries
• Schedules, confirms or reschedules patient appointments

Skills

Interpersonal communication

Team collaboration

Problem solving

Education

High School diploma or GED

Annual Registration Competency Exam

Tools

EMR systems

Job description

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures
• Obtains and verifies insurance and demographic information
• Makes collection attempts while providing education on resources available
• Reconciles work lists and reports
• Facilitates patient care between primary, specialty, and ancillary services
• Welcomes and coordinates intake of patient information for new and existing patients and creates and maintains medical records
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries
• Schedules, confirms or reschedules patient appointments
• Works Televox Reports daily
• Promotes Patient Connect enrollment
• Responsible for distribution of mail, faxes, and electronic desktops
• Receives, tracks and educates patient of form completion requests
• Supports a culture of "yes" in support of a patient-centered medical home
• Works independently and within a team on special, nonrecurring, and ongoing projects
• Coordinates multiple aspects of projects, events, and other complex activities

Requirements

• High School degree or General Educational Development equivalency required
• Must pass annual registration competency exam
• Demonstrated customer service ability to interact with the public, staff and patients preferred
• Proven customer service experience
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards
• Familiarity with medical terminology preferred.

Hard Skills

• Patient Flow Management
• Billing and Coding
• Charge Capture
• Referrals and Authorizations
• Compliance Knowledge

Soft Skills

• Interpersonal Communication
• Team Collaboration
• Problem Solving

Certifications & Qualifications

• High School Degree or GED
• Annual Registration Competency Exam