Patient Care Coordinator

Minneapolis Clinic of Neurology; Edina (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Minneapolis Clinic of Neurology seeks a front desk / medical office assistant to greet patients, manage appointments and coordinate tests. You will handle telephone requests, process insurance forms, and assist providers with patient care under supervision. Strong communication and organizational skills are essential.

The role requires accurate data entry, familiarity with medical terminology, and the ability to work in a busy clinic environment. Prior experience in a medical office is preferred.

Qualifications

• High School graduate or GED.
• Accurate and precise reading and writing skills.
• One-year previous medical office experience.

Responsibilities

• Answer and analyze telephone requests and triage calls; route messages as needed.
• Schedule computerized patient appointments, testing, and referrals.
• Assist patients with appointments and coordinate provider orders; greet and help patients.
• Process charges, insurance, pre-authorizations, and collect copayments as per clinic procedures.
• Retrieve and file medical records and manage standard medical record workflows.
• Perform miscellaneous clerical duties: print schedules, process refills, handle mail and supplies.

Skills

Customer service

Multitasking

Independent work

Medical terminology

Interpersonal skills

Typing 45 wpm

Confidentiality

MS Office

EMR knowledge

Education

High school diploma or GED

1 year medical office experience

Tools

MS Office

EMR systems

Job description

Answer phone calls and facilitate the handling of informational and other requests by callers.

• Answer and analyze telephone requests.
• Triage and assess importance of telephone calls using problem-solving skills and take/route messages as appropriate.
• Transfer or direct calls to appropriate person or department.
• Schedule computerized patient appointments, diagnostic testing and referrals as requested.

Assist patients with appointments and coordinate provider orders.

• Greet patients warmly and professionally.
• Update patient information, as necessary.
• Complete appropriate paperwork for insurance pre-authorization; route to assigned areas.
• Collect and route patient copayments according to standard Clinic procedures.
• Coordinate/facilitate provider orders for further services, referrals, and additional follow-up patient appointments.
• Facilitate hospital admission orders, as necessary.

Assist Physician/Professional Staff with patient care.

• Room patients as requested by provider.
• Assist provider in exam room as requested.
• Collaborate with physician regarding patient care and relay instructions/medical advice to patient under supervision of physician.
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.
• Clean and stock exam rooms

Process charges, insurance, and prior authorization.

• Review and code charge tickets to ensure that they are complete and accurate, forward to Information Services in a timely manner for processing.
• Obtain hospital billing information for hospital charge tickets, review, and code for submission to Information Services.
• Obtain authorizations from insurance companies, employers, attorneys and work comp carriers for diagnostic testing, referrals and office visits as ordered by provider.
• Assist patient with insurance forms as requested and forward to appropriate department.
• Pre-certify patients for hospital admissions as mandated by insurance company.

Perform miscellaneous Medical Record duties.

• Retrieve medical records for patient appointments and as required by provider.
• Update and file medical records in accordance with Clinic policy and procedures.
• Establish new patient medical records; organize records as necessary for patient appointments.
• Obtain appropriate authorizations for releasing patient information.
• Route all medical/legal and records requests as needed.
• Direct all patient correspondence (test results, referral letters, etc.) to provider for review and maintain file correspondence folders as necessary.

Perform miscellaneous clerical duties.

• Print and distribute daily schedules and charge tickets to providers.
• Process medication refill requests in a timely manner.
• Collect information and data for outcome studies as related to MCN.
• Retrieve and distribute mail.
• Order supplies as necessary

Education and Experience

• High School graduate or GED equivalent.
• Accurate and precise reading and writing skills.
• One-year previous medical office experience.

Knowledge, Skills, and Abilities

• Patient centered, strong customer service orientation.
• Ability to handle multiple providers and/or priorities along with deadlines and troubleshoot and resolve problems.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Knowledge of medical terminology and ICD-9/CPT coding.
• Good human relations and organizational skills.
• Ability to type 45 wpm.
• Ability to handle confidential information with the utmost judgment and discretion.
• Proficiency with MS Office, including Word, Excel and Outlook.
• Knowledge of EMR spelling/grammar