Patient Services Associate

Jobtailor; Gahanna (OH); On-site; USD 22,041 - 27,552; Full time

Job summary

Jobtailor is seeking an entry-level patient services/office coordinator in the United States. The role focuses on answering phones, greeting patients, scheduling, and processing payments, while maintaining EMR records and coordinating with insurers.

The position emphasizes strong communication, multitasking, and confidentiality as you support patients and staff in a busy healthcare office environment.

Qualifications

• High School diploma or equivalent is required.
• One year of customer service experience preferred.
• Ability to communicate clearly in writing and verbally.
• Strong interpersonal skills for confidential, sensitive situations.

Responsibilities

• Coordinate and provide patient support services such as answering phones, directing calls, and greeting patients and visitors.
• Maintain patient medical records via EMR or paper charts.
• Assist with patient scheduling, perform office functions, and handle patient payments.
• Register and check‑in patients.
• Update patient demographics and insurance coverage in the computer system.
• Answer patient calls, take and relay messages or scripted care directions.
• Respond to patient and staff inquiries and communicate with referring physician offices.
• Perform check‑out processes, inclusive but limited to co‑pay collections.
• Ensure that follow‑up tests have been ordered or scheduled where applicable.
• Monitor length of patients’ wait times.
• Notify the appropriate party of excessive wait times.
• Open and route incoming mail, distributing correspondence, reports, and office supplies.
• Track and record patient information or program data where applicable.
• Request and handle referrals and medical records from referring offices for new patient appointments.
• Schedule appointments when directed.
• Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned.
• Contact insurance companies and obtain registration or procedural pre‑certifications as required by patients’ healthcare insurance or managed care providers.

Skills

Problem solving

Interpersonal skills

Communication

Multitasking

Confidentiality

Sensitivity

Education

High School diploma or equivalent

Tools

EMR

Patient scheduling

Medical records management

Co‑pay collections

Cash handling

Insurance verification

Data tracking

Referral management

Appointment scheduling

Job description

Responsibilities

• Coordinate and provide patient support services such as answering phones, directing calls, and greeting patients and visitors.
• Maintain patient medical records via EMR or paper charts.
• Assist with patient scheduling, perform office functions, and handle patient payments.
• Register and check‑in patients.
• Update patient demographics and insurance coverage in the computer system.
• Answer patient calls, take and relay messages or scripted care directions.
• Respond to patient and staff inquiries and communicate with referring physician offices.
• Perform check‑out processes, inclusive but limited to co‑pay collections.
• Ensure that follow‑up tests have been ordered or scheduled where applicable.
• Monitor length of patients’ wait times.
• Notify the appropriate party of excessive wait times.
• Open and route incoming mail, distributing correspondence, reports, and office supplies.
• Track and record patient information or program data where applicable.
• Request and handle referrals and medical records from referring offices for new patient appointments.
• Schedule appointments when directed.
• Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned.
• Contact insurance companies and obtain registration or procedural pre‑certifications as required by patients’ healthcare insurance or managed care providers.

Requirements

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem solving and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Hard Skills

• EMR
• Patient scheduling
• Medical records management
• Co‑pay collections
• Cash handling
• Insurance verification
• Data tracking
• Referral management
• Appointment scheduling

Soft Skills

• Customer service
• Problem solving
• Interpersonal skills
• Communication
• Multitasking
• Confidentiality
• Sensitivity