Patient Service Associate

Jobtailor; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a detail-oriented clinic administrative assistant in Durham, NC. You will support daily clinic operations, including patient check-in/out, scheduling, billing, and chart preparation.

Proficiency with Maestro Care and medical terminology is preferred to accurately process encounters and maintain records. Qualifications include at least one year of patient-facing experience, strong communication skills, basic PC/data entry, and the ability to follow departmental policies on

Qualifications

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work and interact tactfully with customers.

Responsibilities

• Coordinate and participate in daily clinic preparation, patient check in/out, charge posting, cash management and appointment scheduling.
• Prepare for clinic visits by reviewing next day patients and completing preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Handle records and ensure proper filing and retrieval of documents.
• Check-in patients, verify demographics, educate on forms and obtain signatures.
• Post co-payments and balances; prepare encounter forms and ancillary requisitions.
• Schedule tests and procedures; communicate with physicians and staff.

Tools

Maestro Care

Job description

Responsibilities

• Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.
• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
• File history sheets, ancillary reports and all other required patient record documentation.
• Return medical records.
• Attach HIPPA/Medicare documents to the encounter forms.
• Check-in patient upon arrival in the practice.
• Identify correct patient information in Maestro Care.
• Verify patient demographic data.
• Edit Maestro Care as needed.
• Accurately identify the appropriate account for patient visit.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Completes all Maestro Care check-in files and manage all appropriate alerts.
• Collect and post co-payments and balances on accounts due.
• Imprint all patient specific chart documents and requisition/transmittal documents.
• Copy, file and distribute insurance cards as indicated by procedure.
• Coordinate all labs/procedures as requested.
• Maintain private physician office charts.
• Prepare encounter forms.
• Investigate and account for missing encounter forms.
• Audit encounter forms for completeness and accuracy before batching.
• Batches encounter forms or charge posting in Maestro Care.
• Schedule tests and procedures.
• Complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies.
• Determine the amount of cash to be collected based on insurance plan.
• Check-out patients.
• Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
• Answer telephone, take and deliver messages to physicians, nurses and others.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to practice communication standards.

Requirements

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Core Competencies

Demonstrates expertise in patient check-in/out processes, appointment scheduling, and accurate data entry in Maestro Care. Proficient in managing patient records, billing procedures, and maintaining effective communication with patients and healthcare staff.