Patient Care Coordinator

Jobtailor; New York (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

Jobtailor is seeking a dedicated medical secretary to support patient interactions and scheduling in a fast-paced healthcare setting. You will handle phones, greet patients, schedule appointments, coordinate referrals, and manage checkout processes with accuracy.

The ideal candidate has a high school diploma, 2 years healthcare/medical secretary experience, strong communication skills, and a customer-service mindset. Epic experience is a plus.

Qualifications

• High School Diploma or GED required.
• 2 years healthcare/medical secretary experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Detail-oriented and organized.
• Experience with Epic preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Answer phones and greet patients courteously, clearly, and efficiently.
• Schedule appointments and ancillary services accurately.
• Coordinate referral processes with accuracy and urgency.
• Manage check-out processes accurately.
• Obtain authorizations and/or follow up with appropriate teams on the status through completion.
• Navigate scheduling, billing, and Microsoft Office software with competence.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Organization

Problem solving

Teamwork

Detail-oriented

Education

High School Diploma or GED

Tools

Epic

Job description

Responsibilities

• Answer phones and greet patients courteously, clearly, and efficiently
• Schedule appointments and ancillary services accurately
• Coordinate referral processes with accuracy and urgency
• Manage check‑out processes accurately
• Obtain authorizations and/or follow up with appropriate teams on the status through completion
• Navigates scheduling, billing, and Microsoft Office software with competence

Requirements

• High School Diploma or equivalent (G.E.D.)
• 2 years healthcare/medical secretary experience
• Excellent verbal and written communication skills
• Strong customer service orientation
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem‑solving skills
• Ability to multitask in a fast paced environment
• Ability to work collaboratively as part of a team
• Detail‑oriented
• Experience with Epic preferred
• Familiarity with medical terminology preferred

Core Competencies

Demonstrates strong organizational and problem-solving skills while effectively managing patient interactions and scheduling processes. Proficient in navigating healthcare software and maintaining a high level of customer service in a fast-paced environment.