Practice Operations Leader - Ambulatory Staffing & Quality

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking an experienced Practice Manager to lead the Phoenix Children’s Medical Group Resource Pool and oversee a large team of Medical Assistants and Technicians.

The role focuses on staffing coordination, workforce deployment, clinical practice oversight, performance management, and standardizing operations to ensure high-quality patient care in ambulatory clinics. Reporting to the Administrative Director, PCMG Operations, the position involves strategic

Qualifications

• Bachelor's degree in Business, Health Administration or related field.
• 3 years management experience OR 2 years PC leadership experience.
• Experience managing pediatric clinic(s).
• Excellent communication skills, both oral and written.
• Self-motivated; detail-oriented, organized and able to prioritize multiple tasks.

Responsibilities

• Coordinates daily operations and work activities for clinical and non-clinical services. Staffs, schedules and appropriately uses nursing and support staff.
• Monitors staffing levels of current and upcoming shift for the department based on patient acuity, staff competencies and patient volume.
• Provides timely and appropriate resolution to patient, customer, physician, personnel, vendor and organizational concerns or complaints.
• Manages work flow, performance, and overall practice operations achieving expert care, superb service, and maximum physician/staff productivity.
• Develops and maintains an open and effective line of communication with physicians and clinic staff. Tracks and trends physician activity, including session attendance and clinic resource use activity.
• Supports and improves patient access and patient satisfaction.

Skills

Staff coordination

Leadership

Operations management

Communication

Education

Bachelor's in Healthcare Administration

Tools

EPIC

Microsoft Excel

Job description

Phoenix Children's Hospital, Inc. is seeking an experienced Practice Manager to lead the Phoenix Children’s Medical Group Resource Pool and oversee a large team of Medical Assistants and Technicians.

The role focuses on staffing coordination, workforce deployment, clinical practice oversight, performance management, and standardizing operations to ensure high-quality patient care in ambulatory clinics. Reporting to the Administrative Director, PCMG Operations, the position involves strategic