Practice Operations Leader

St. Luke’s University Health Network; Center Valley (Lehigh County); On-site; USD 70,000 - 100,000; Full time

Job summary

St. Luke's University Health Network seeks a Manager, Practice Operations to lead and manage the daily operations of assigned medical practices. You will ensure efficient workflows, a high-quality patient experience, and strong collaboration with Billing/Coding, Facilities, Hospital Entity departments and Access Center.

The role requires experience in medical office operations, staff supervision, and performance management. Strong leadership presence and a patient-centric approach are essential.

Qualifications

• Minimum of 2+ years of medical office or practice operations experience.
• At least 1 year in a healthcare setting.
• Ability to supervise staff and support performance management.

Responsibilities

• Lead and manage operations of assigned practices.
• Ensure patient experience aligns with SLPG standards.
• Coordinate with Billing/Coding, Facilities, Access Center and other departments.
• Develop schedules and manage daily operational workflows.
• Escalate and resolve critical operational, patient and employee issues.

Skills

Leadership

Employee lifecycle

Operational leadership

Staff scheduling

Education

Bachelor's degree in health, business, or related field

Job description

St. Luke's University Health Network seeks a Manager, Practice Operations to lead and manage the daily operations of assigned medical practices. You will ensure efficient workflows, a high-quality patient experience, and strong collaboration with Billing/Coding, Facilities, Hospital Entity departments and Access Center.

The role requires experience in medical office operations, staff supervision, and performance management. Strong leadership presence and a patient-centric approach are essential.