Practice Operations Lead: Patient-First

Guardian Dentistry; Charlotte (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO

Paid holidays

Insurance

401(k) with match

Job summary

Guardian Dentistry is seeking an Office Manager in Charlotte, NC to lead daily operations and own practice performance. You will drive production and collections, manage scheduling, and ensure exceptional patient experiences.

You will coach the team, implement scalable processes, and collaborate with leadership to align HR, Finance and Marketing. A fast-paced, responsible role that rewards ownership and energy.

Qualifications

• Lead, coach, and develop your entire team (doctor, front desk, assistants, hygienists).
• Drive production, collections, and schedule optimization.
• Own the day-to-day operations of the practice—nothing falls through the cracks.

Responsibilities

• Own the day-to-day operations of the practice—nothing falls through the cracks.
• Drive production, collections, and schedule optimization.
• Monitor performance daily and take action in real time.
• Lead, coach, and develop your entire team with clear expectations and accountability.
• Oversee scheduling, check-in/out, treatment presentation, and financial coordination.
• Recruit, hire, and onboard top talent; build efficient staffing.

Skills

Leadership

Operational excellence

Team development

Financial acumen

Patient experience

Data-driven decisions

Problem solving

Job description

Guardian Dentistry is seeking an Office Manager in Charlotte, NC to lead daily operations and own practice performance. You will drive production and collections, manage scheduling, and ensure exceptional patient experiences.

You will coach the team, implement scalable processes, and collaborate with leadership to align HR, Finance and Marketing. A fast-paced, responsible role that rewards ownership and energy.