Office Manager

Guardian Dentistry; Charlotte (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO

Paid holidays

Insurance

401(k) with match

Job summary

Guardian Dentistry is seeking an Office Manager in Charlotte, NC to lead daily operations and own practice performance. You will drive production and collections, manage scheduling, and ensure exceptional patient experiences.

You will coach the team, implement scalable processes, and collaborate with leadership to align HR, Finance and Marketing. A fast-paced, responsible role that rewards ownership and energy.

Qualifications

• Lead, coach, and develop your entire team (doctor, front desk, assistants, hygienists).
• Drive production, collections, and schedule optimization.
• Own the day-to-day operations of the practice—nothing falls through the cracks.

Responsibilities

• Own the day-to-day operations of the practice—nothing falls through the cracks.
• Drive production, collections, and schedule optimization.
• Monitor performance daily and take action in real time.
• Lead, coach, and develop your entire team with clear expectations and accountability.
• Oversee scheduling, check-in/out, treatment presentation, and financial coordination.
• Recruit, hire, and onboard top talent; build efficient staffing.

Skills

Leadership

Operational excellence

Team development

Financial acumen

Patient experience

Data-driven decisions

Problem solving

Job description

## Office ManagerApply: Charlotte, NC: Full time: Posted Today: JR103562**Location:**Guardian Corporate**Position Overview**We’re looking for a Practice Manager who leads, owns their practice like it’s their own, and is obsessed with both performance *and* people. This role is responsible for driving operational excellence, delivering a five-star patient experience, and building a high-performing, accountable team.You will partner closely with the Regional Manager and leadership team to ensure your practice consistently hits production, collections, and patient experience goals, while maintaining the energy, culture, and standards. **What You Own****Practice Performance & Operations*** Own the day-to-day operations of the practice—nothing falls through the cracks* Drive production, collections, and schedule optimization* Monitor performance daily and take action in real time (not later)* Ensure systems, processes, and workflows are efficient, consistent, and scalable**Team Leadership & Accountability*** Lead, coach, and develop your entire team (doctor, front desk, assistants, hygienists)* Hold clear expectations and follow through with accountability* Conduct regular performance conversations and development plans* Build a culture of ownership, urgency, and positivity**Patient Experience (Non-Negotiable)*** Ensure every patient interaction reflects the standard; warm, elevated, and seamless* Oversee scheduling, check-in/out, treatment presentation, and financial coordination* Resolve patient concerns with empathy, confidence, and solutions**Financial Ownership*** Understand and own your numbers; production, collections, and expenses* Review reports regularly and take action to improve performance* Manage budgets, billing systems, and financial controls with accuracy and integrity**Staffing & Talent*** Recruit, hire, and onboard top talent* Build schedules that maximize productivity and team efficiency* Identify gaps early and proactively solve for them**Problem Solving & Execution*** Address clinical and operational issues quickly and effectively* Make decisions with confidence using data, and experience.* Adapt quickly in a fast-paced, ever-evolving environment**Partnership & Alignment*** Partner with the **Regional Manager** for performance, accountability, and operational support* Collaborate with **clinical and operational leadership** to ensure alignment in patient care and experience* Work cross-functionally with HR, Finance, and Marketing to support practice growth**What Success Looks Like*** Hitting and exceeding production and collections goals* A highly engaged, accountable, and positive team* Strong patient reviews and retention* A practice that runs smoothly, efficiently, and proactively* Leaders within your team growing and stepping up**Who You Are*** You take ownership* You move fast and solve problems* You hold a high standard and don’t settle* You lead with both accountability and heart* You bring energy, urgency, and intention every day **Benefits and compensation:** • Competitive pay. Starting pay $65,000-$85,000 depending on experience (Dental only) • Paid Time Off (PTO) and paid holidays. • Insurance. • 401(k) with match.**FLSA Status:**ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.