Practice Operations Lead – Mental Health

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision protection

AD&D & disability coverage

Life insurance

401(k) with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health seeks a Lead Practice Coordinator to oversee front desk operations across multiple practice locations, ensuring exceptional patient service for in-person and telehealth visits. You will manage scheduling, paperwork, and billing inquiries while promoting a positive work environment and clinician support.

The role requires strong multitasking, teamwork, and HIPAA awareness, with on-site responsibilities and travel between locations.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Excellent communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

Responsibilities

• Oversee front office daily activities for assigned practice group locations.
• Ensure quality customer service to in-person and remote patients and clinicians.
• Lead onboarding and training for new Practice Coordinators.
• Maintain front desk responsibilities including greeting and check-in/out.
• Coordinate with clinicians regarding patient questions and scheduling needs.

Skills

multitask management

team player

communication skills

computer proficiency

HIPAA privacy

location flexibility

Education

High School diploma

Associates/Bachelor’s preferred

Tools

EMRs

Microsoft Office

Job description

LifeStance Health seeks a Lead Practice Coordinator to oversee front desk operations across multiple practice locations, ensuring exceptional patient service for in-person and telehealth visits. You will manage scheduling, paperwork, and billing inquiries while promoting a positive work environment and clinician support.

The role requires strong multitasking, teamwork, and HIPAA awareness, with on-site responsibilities and travel between locations.