Practice Manager - UPMC Primary Care

UPMC; Gettysburg (Adams County); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off (PTO)

Pleasant work environment

Job summary

UPMC is hiring a full-time Practice Manager to support the UPMC Primary Care team in Gettysburg. This role oversees daily operations at physician offices, coordinates schedules, and ensures smooth patient care with regulatory compliance.

The position is 40 hours per week, Monday–Friday, with travel up to 25% to Hanover region and occasional trips to Harrisburg. Growth opportunities and leadership pathways are available within the organization.

Qualifications

• Bachelor's Degree + 3 years of management experience with 1 year healthcare experience
• Associate's Degree + 3 years management experience and 3 years of healthcare experience
• High School Diploma + 5 years management experience and 5 years of healthcare experience

Responsibilities

• Manages daily operations at physician offices and clinic sites and coordinates work activities.
• Manages schedules and call-offs.
• Ensures office space, supplies, equipment, and assistance are provided and maintained for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with system-wide/departmental policies and procedures, including patient confidentiality and regulatory requirements (OSHA, CLIA, PA DoH).
• Integration of new physicians into CMI practices.
• Monitor and meet practice benchmarks including patient access and scheduling.
• Work with senior management to prepare budgets and align operations with objectives and budgets.
• Develop and maintain a patient-centric culture aligned with consumerism initiatives.
• Recruit, hire, train, supervise staff, conduct evaluations, promotions, and disciplinary actions.
• Identify and resolve work problems to ensure quality patient service.
• Communicate with senior management and physicians with regular updates on operations.

Skills

Management experience

Healthcare experience

Leadership

Education

Bachelor's degree

Associate's degree

High school diploma

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Practice Manager to support the UPMC Primary Care team/offices in Gettysburg.

Shift/Hours: This is a full-time position working 40 hours per week, Monday through Friday, with scheduled hours falling between 7:30am and 5:00pm. Specific start and end times may vary based on operational and practice needs.

Travel: This position requires occasional travel (up to 25%) to offices throughout the Hanover region. There may also be travel to Harrisburg, PA, approximately 3–4 times per year for meetings. *Manager will discuss further during interview.

Join an exciting, newly combined primary care team that is continuing to grow and evolve to better serve the community. With the recent addition of a new provider and continued expansion, this is a great opportunity to become part of a dynamic environment where your contributions can make a meaningful impact. Team members benefit from a supportive and collaborative culture, mentorship, and professional development opportunities, including exposure to experienced regional leaders. For those looking to build a long-term career, the practice also offers opportunities for continued growth and advancement, including potential leadership pathways within the organization.

Opportunities for growth, competitive benefits/PTO, a pleasant work environment, and friendly team are just a few of our perks.

Responsibilities:

• Manages daily operations at physician offices and clinic sites and coordinates work activities.
• Manages schedules and call-offs.
• Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
• Integration of new physicians into CMI practices.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
• Identifies and resolves work problems to ensure quality patient service.
• Communicates effectively with senior management and physicians providing regular updates on operations.

Qualifications:

• Bachelor's Degree + 3 years of management experience w/ 1 year healthcare experience
• Associate's Degree + 3 years management experience and 3 years of healthcare experience
• High School Diploma + 5 years management experience and 5 years of healthcare experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran