Sr. Practice Manager | Medical Oncology

UPMC; Erie (Erie County); On-site; USD 90,000 - 130,000; Full time

Job summary

UPMC Hillman Cancer Center in Erie, PA is seeking a Sr. Practice Manager to lead a high-volume Medical Oncology practice.

The role emphasizes day-to-day oversight of staffing, scheduling, budgets, and cross-functional collaboration with physicians and a Nurse Manager to ensure efficient operations and exceptional patient care. The ideal candidate thrives in a busy, collaborative environment, balancing competing priorities while developing and supporting a large team.

Qualifications

• Experience leading large teams in a busy healthcare setting.
• Proven ability to manage schedules, budgets and workflows.
• Strong communication with physicians, staff and leadership.
• Understanding of front-office functions in healthcare is helpful.
• Ability to drive patient-centered care and operational efficiency.

Responsibilities

• Oversee day-to-day operations of a high-volume oncology practice
• Manage staffing, schedules, budgets, and workflow processes
• Foster a patient-centric culture and exceptional patient experience
• Coordinate with UPMC departments and external resources
• Lead practice optimization, compliance, and strategic planning
• Support recruitment, staff development and physician relations
• Monitor performance; implement improved systems and procedures
• Ensure timely patient access and efficient scheduling through template management

Skills

Leadership

Staffing

Budgeting

Operations management

Cross-functional collaboration

Job description

UPMC Hillman Cancer Center is currently hiring a Sr. Practice Manager to support our busy Medical Oncology practice located in Erie, PA.

This is an exciting leadership opportunity within a high-volume, fast-paced oncology practice. The Sr. Practice Manager will oversee day-to-day operations while working collaboratively with cross-functional teams, multiple physicians, and a peer Nurse Manager to ensure efficient operations and an exceptional patient experience. This role will provide leadership and support to a team of approximately 30 direct reports.

Key responsibilities include oversight of provider and treatment schedules, staffing, workflow, and overall practice operations. An understanding of healthcare front-office functions, including check-in/check-out, scheduling, phone management, registration, chart preparation, and financial counseling, is helpful. The Sr. Practice Manager will play an important role in maintaining strong communication across the practice, supporting staff development, and ensuring the team is positioned to provide high-quality, patient-centered cancer care.

We're looking for an experienced leader who thrives in a busy, collaborative environment, can effectively manage competing priorities, and enjoys developing and supporting a large team.

Enjoy a predictable schedule and excellent work-life balance. This position is fully onsite, Monday through Friday, with no evenings, weekends, or holidays required.

Ready to combine your leadership experience with the opportunity to make a meaningful impact in cancer care? Join the team at UPMC Hillman Cancer Center in Erie and help lead a dedicated group committed to providing exceptional care to our patients and their families.

Responsibilities:

• Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.
• Supervise and oversee practice budgets.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Serve as liaison to various UPMC departments and resources.
• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
• Develop strategic plans for practices.
• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
• Ensure compliance with all UPMC policies and procedures.
• Communicate effectively with staff, physicians and peers through oral and written communications.
• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
• Assist in physician relations as necessary.
• Maintain knowledge initiatives as it relates to the operation of the practices.
• Oversee and assist in the recruitment of staff and new practices.
• Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.