Operations Specialist

UPMC; Harrisburg (Dauphin County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Harrisburg is seeking an Operations Specialist to oversee multiple specialty inpatient/outpatient sites. The role demands flexibility, strong leadership skills, and a commitment to quality patient care. The ideal candidate will support operational workflows, analyze business operations for efficiency improvements, and guide staff in delivering excellent customer service. This position requires knowledge of practice operations and some travel across Central PA.

Qualifications

• In-depth knowledge of practice operations and insurance/reimbursement requirements.
• Experience in an outpatient health care facility is required.
• Ability to listen and communicate effectively with all levels of the organization.

Responsibilities

• Oversees multiple inpatient/outpatient sites and supports operations.
• Analyzes business operations to improve efficiency.
• Coordinates studies to evaluate operation improvements.

Skills

Leadership skills

Customer service skills

Analytical skills

Communication skills

Ability to prioritize

Education

Associate's degree in business or health care or 3 years of relevant experience

High school diploma and 5 years of practice management experience

Tools

Microsoft Word

Microsoft Excel

EPIC

Job description

Overview

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The Pediatric Service line is looking for a new Operations Specialist to oversee multiple specialty inpatient/outpatient sites across the Central PA area. This position will be in charge of driving growth and expanding these multiple specialties across Central PA. This employee needs to be flexible, proactive, and comfortable with change. This position will travel to Lemoyne, Chambersburg, York, Lancaster, New Oxford, Harrisburg, etc. Must be comfortable with weekly travel and have reliable transportation. Schedule: Monday - Friday from 8:00 a.m. - 4:30 p.m. - subject to change.

Purpose

Performs a critical role in the management of the daily operations of an ambulatory medical office. The Operations Specialist will support and execute on a wide range of activities formulating plans that relate to the delivery of quality patient care, customer service, patient safety and process improvement. Management responsibility includes system processes, materials, fiscal, human resources and research activities. Supporting, counseling, and empowering the employees are key functions to interfacing resources within the healthcare setting. The Operation Specialist evaluates workflows and provides feedback to optimize workplace efficiency. This role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. Supports and promotes policies and procedures of the UPMC Pinnacle Health Medical Group in all daily activities. Collaborates with the medical staff, administration, and other support departments to achieve the patient and family-care objectives. Recognizes and promotes UPMC Pinnacle's commitment to meeting the health care needs of the community.

Responsibilities

• Supports the medical group to adapt to rapidly changing market conditions through best practice models and efficient use of resources.
• Works closely with the Director(s) of Ambulatory Operations to promote the growth of physician services in keeping with UPMC Pinnacle Medical Group goals and objectives.
• Secondary Duties:
  • Participates in other duties, projects and assignments as assigned.
  • Participates in various departmental, interdepartmental and hospital committee activities.
  • Participates in workshops, conferences and professional meetings in order to remain aware of the current developments and improve management skills.
• Responsible to support patient data questionnaires or to develop internal questionnaires in order to secure appropriate data for analysis and follow up.
• Responds to patient concerns in an effective manner.
• Balances staffing needs among medical group practices by reassigning where needed.
• Develops and updates policies.
• Ensures compliance with standards and regulations established by accrediting agencies.
• Works closely with the Compliance Department, Risk Management and Human Resources regarding issues.
• Provides education, training and support to the Office Managers regarding operational workflows.
• Acts as an advisor to management on issues relating to group practice operations.
• Provides assistance in the development of new work methods, systems, and procedures.
• Coordinates and conducts studies to evaluate/support operation improvements.
• Ensures Transition of Care (TOC) processes are seamless and appropriate including ensuring follow up appointments are scheduled and kept.
• Coordinate with all offices to improve clinical integration in the healthcare system.
• Supports customer service initiatives and guidelines to reach customer service targets.
• Develops and implements plans to increase access to care for both new and established patients.
• Provides the leadership role and guidance necessary to ensure that employees reflect a positive attitude in their work and in customer relations.
• Works to build referral relationship with all referring physicians both in the medical group and throughout the community.
• Assists in developing and implementing operational short term and strategic long-term plans for assigned areas consistent with PHMG's mission, goals and objectives.
• Supports Office Managers and other office staff to optimum capability, capacity and responsibility.
• Assists and encourages through evaluation and feedback, employee growth and the capabilities of employees.
• Takes necessary action in concert with Human Resources to maintain employee performance consistent with PHMG goals and objectives.
• Responsible for tracking and analyzing patient and financial data.
• This includes budgets, quality reports, and department metrics found in EPIC.
• The Operations Specialist will use them to determine trends and variances and identify areas in which positive changes can be made.
• Supports the medical group to adapt to rapidly changing market conditions through best practice models and efficient use of resources.
• Works closely with the Director(s) of Ambulatory Operations to promote the growth of physician services in keeping with UPMC Pinnacle Medical Group goals and objectives.

Qualifications

• In-depth knowledge of practice operations, insurance/billing and reimbursement requirements.
• Computer skills mandatory including Word and Excel.
• Clinical knowledge/experience is preferred.
• Travel across all regions is required.
• Associate's degree in business or health care related field and 3 years of physician practice experience
  OR high school diploma and 5 years of practice management or physician revenue experience required.
• Must possess good leadership and organization skills as well as education and communication to the adult learner.
• Experience in an outpatient health care facility is required.
• Customer service skills, analytics, decision making skills, ability to remain calm in all situations required.
• Ability to listen and communicate effectively with all levels of the organization.
• Ability to prioritize and evaluate priorities in actively changing situations.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran