Practice Manager – UPMC Primary Care

UPMC; Gettysburg (Adams County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Competitive benefits

PTO

Friendly team

Job summary

UPMC is seeking a full-time Practice Manager to support the UPMC Primary Care team in Gettysburg. The role oversees daily operations across physician offices, including scheduling, staffing, and compliance, with travel up to 25% regionally.

Qualified candidates will have a Bachelor’s or higher in a related field with several years of management and healthcare experience, or an equivalent combination of education and experience.

Qualifications

• Bachelor’s degree plus 3 years of management experience with at least 1 year healthcare experience.
• Or an Associate’s degree plus 3 years of management and 3 years of healthcare experience.
• Or a high school diploma with 5 years of management and 5 years of healthcare experience.

Responsibilities

• Manages daily operations at physician offices and clinic sites and coordinates work activities.
• Manages schedules and call-offs.
• Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality and regulatory requirements (OSHA, CLIA, PA Department of Health).
• Integration of new physicians into CMI practices.
• Monitor and meet practice benchmarks including point of service and scheduling for timely patient access.
• Works with senior management to prepare budgets and align operations with objectives and budgets.
• Develop and maintain a patient-centric culture focused on patient arrival and follow-up under consumerism initiatives.
• Recruits, hires, trains, and supervises assigned personnel in satellite facilities and handles performance reviews and disciplinary actions.
• Identifies and resolves work problems to ensure quality patient service.
• Communicates updates on operations with senior management and physicians.

Skills

Staff supervision

Operations management

Budget planning

Education

Bachelor’s Degree + 3 years of management experience w/ 1 year healthcare experience

Associates Degree + 3 years management experience and 3 years of healthcare experience

High School Diploma + 5 years management experience and 5 years of healthcare experience

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Practice Manager to support the UPMC Primary Care team/offices in Gettysburg.

Shift/Hours: This is a full-time position working 40 hours per week, Monday through Friday, with scheduled hours falling between 7:30am and 5:00pm. Specific start and end times may vary based on operational and practice needs.

Travel: This position requires occasional travel (up to 25%) to offices throughout the Hanover region. There may also be travel to Harrisburg, PA, approximately 3-4 times per year for meetings. *Manager will discuss further during interview.

Join an exciting, newly combined primary care team that is continuing to grow and evolve to better serve the community. With the recent addition of a new provider and continued expansion, this is a great opportunity to become part of a dynamic environment where your contributions can make a meaningful impact. Team members benefit from a supportive and collaborative culture, mentorship, and professional development opportunities, including exposure to experienced regional leaders. For those looking to build a long-term career, the practice also offers opportunities for continued growth and advancement, including potential leadership pathways within the organization.

Opportunities for growth, competitive benefits/PTO, a pleasant work environment, and friendly team are just a few of our perks.

Responsibilities:

• Manages daily operations at physician offices and clinic sites and coordinates work activities.

• Manages schedules and call-offs.

• Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.

• Manages all functions of the financial and patient management system at physician offices.

• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).

• Integration of new physicians into CMI practices.

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.

• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

• Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.

• Identifies and resolves work problems to ensure quality patient service.

• Communicates effectively with senior management and physicians providing regular updates on operations.

• Bachelor’s Degree + 3 years of management experience w/ 1 year healthcare experience

• OR Associates Degree + 3 years management experience and 3 years of healthcare experience

• OR High School Diploma + 5 years management experience and 5 years of healthcare experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran