Office Manager - OB/GYN (New Castle, PA)

UPMC; New Castle (PA); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

UPMC is seeking a full-time Office Manager to lead the Magee Womens Specialty Services - Horizon team in New Castle, PA. You will supervise daily operations of a busy OB/GYN office, support physicians and staff, optimize workflows, and ensure an outstanding patient experience in a fast-paced healthcare environment.

Responsibilities include coordinating schedules, meeting lab requirements, handling billing requests, and utilizing EMR (Epic).

Formación

• Experience leading a busy healthcare office.
• Strong communication and problem-solving skills.
• Ability to lead and train staff.
• Ability to optimize workflows in a clinical setting.

Responsabilidades

• Lead daily office operations for the OB/GYN practice.
• Coordinate schedules and patient flow to avoid overbooking.
• Ensure lab requirements are met and billing requests processed.
• Troubleshoot patient and staffing issues promptly.
• Maintain professional communication with physicians and staff.
• Oversee EMR (Epic) usage and training.
• Uphold policies for patient privacy and safety.
• Monitor benchmarks for patient access and service quality.

Conocimientos

Leadership

Communication

Problem solving

Organization

Educación

Bachelor's Degree in Health Care or Business

Associate's Degree in Health Care or Business

High School Diploma

Herramientas

Epic EMR

Descripción del empleo

UPMC is hiring a full-time Office Manager to join their Magee Womens Specialty Services - Horizon team in New Castle, PA! We are looking to hire a highly organized Office Manager to lead the daily operations of our busy OB/GYN office, as a part of a larger grouping of offices. The ideal candidate is a proactive leader with exceptional communication and problem-solving skills who can support physicians and staff, optimize workflows, and ensure an outstanding patient experience in a fast-paced healthcare environment.

In this position, you will be responsible for daily management tasks within the office in office, ensuring lab requirements are met, handling patient/staffing issues, billing requests, exceptional problem-solving skills, and EMR (Epic) knowledge/use.

This position will work Monday through Friday, 8:00am to 4:30pm, with no evenings, weekends, or holidays! Previous healthcare and/or management experience is required!

Responsibilities:

• Anticipate scheduling issues when members of the staff are not scheduled.

• Coordinate and staff laser templates, ensuring that patients are properly scheduled.

• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.

• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.

• Order all supplies and services as needed for this practice.

• Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.

• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

• Bachelor's Degree in Health Care or Business + 1 year healthcare or management experience OR

• Associate's Degree in Health Care or Business + 2 years of healthcare experience or 1 year of management experience OR

• High School Diploma +3 years healthcare experience or 1 year of management experienceLicensure, Certifications, and Clearances:

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran