Practice Manager of Operations

Heartland Dental; Florida; On-site; USD 60,000 - 80,000; Full time

Job summary

Heartland Dental is seeking a Practice Manager of Operations to lead their team in St. Johns, Florida. This role emphasizes leadership, team cohesion, and patient-first service. Candidates will support doctors in achieving business goals while fostering a collaborative environment. The position offers competitive benefits and opportunities for professional growth.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Continuing Education

Qualifications

• 3-5 years’ leadership experience in a professional office or similar environment.
• Experience in a fast-paced, customer-centric environment.

Responsibilities

• Support Doctor in achieving top professional goals through servant leadership.
• Onboard new team members and develop training plans.
• Collaborate on quarterly and annual financial goals.

Skills

Leadership

Communication

Conflict Resolution

Education

Associate’s or Bachelor's degree

Tools

Dentrix

Job description

Join to apply for the Practice Manager of Operations role at Heartland Dental.

Dental Care at Cartwell Bay in St. Johns, Florida, is looking for a Practice Manager of Operations to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team-building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

As a Practice Manager of Operations, you’ll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. Our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!

More About The Role

• Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment, and leadership skills
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Bell Leadership Training every 18-24 months
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one-on-ones, morning huddles, and weekly touchpoints discussing communication, connection, and support needed
• Commit to serving as a business partner for the Doctor, collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan, and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection of team members within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
• Continuing education to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top-quality technology to assist in your daily responsibilities, allowing for more efficiencies to deliver exceptional patient care

Minimum Qualifications

• Associate’s or Bachelor's degree or 3-5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)
• A tuberculosis (TB) test is required for all new hires in dental office positions, arranged during pre-employment. This is not applicable in FL & TN.

Who is Heartland Dental?

As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental supports over 2,300 doctors in 38 states and more than 1,400 offices. Each supported office is unique to its community and patients. Supported Doctors lead their practices and set their own clinical philosophies. Our mission is to support dentists and their teams to deliver high-quality dental care and experiences, providing exceptional careers and stakeholder value.

We are committed to diversity and inclusion, providing equal opportunity in employment for all applicants.