Veterinary Practice Manager

Veterinary Eye Center of New York City; New York (NY); On-site; USD 78,000 - 85,000; Full time

Job summary

Veterinary Eye Center of Hell’s Kitchen seeks an experienced Practice Manager to lead operations at their ophthalmology center. The role involves overseeing daily operations, managing a diverse team, and ensuring high-quality patient care. Candidates should have leadership experience in a veterinary or medical setting and a passion for animal welfare.

Benefits

Sign-on bonus

Generous paid time off

401(k) with a company match

Wellness support/EAP

Elective benefits through MetLife

FSA/HAS

Discounted pet insurance through MetLife

Qualifications

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting.
• Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred.

Responsibilities

• Oversee hospital’s day-to-day operations and ensure compliance with regulations.
• Lead, mentor, and support a diverse team of technicians and administrative staff.
• Monitor KPIs and financial metrics; review performance regularly.

Skills

Leadership

Communication

Collaboration

Financial Management

Education

Bachelor's Degree in hospital administration

Job description

Job Summary

Veterinary Eye Center of Hell’s Kitchen is New York City’s first and only practice dedicated entirely to animal eye care. Since opening in 2021, we’ve built a strong reputation for thoughtful, high-quality specialty care in a collaborative and compassionate environment. We’re seeking an experienced and dynamic Practice Manager to lead the operations of our cutting-edge ophthalmology center. This person will work closely with the Medical Director to ensure seamless integration of clinical care and hospital operations, supporting exceptional patient outcomes, operational efficiency, and overall growth. The ideal candidate brings a balance of leadership expertise and a passion for advancing specialty veterinary care.

Key Responsibilities

Operational Leadership
• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations

Team Management & Development
• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention

Finance
• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution

Patient Care & Client Services
• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs

Strategic Planning & Growth
• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

Qualifications

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting
• Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred
• Bachelor's Degree in hospital administration, business management, or a related field preferred
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

Position Expectations
This is a full-time, in-practice role based at our Hell’s Kitchen location. The schedule is Monday through Friday, with open availability required to support the needs of the hospital and team.
This position is not remote; onsite presence and engagement are essential to the success of the role.

What We Offer:

• The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies.
• Sign-on bonus
• Generous paid time off, including three weeks PTO to start.
• 401(k) with a company match.
• Wellness support/EAP.
• Elective benefits through MetLife
• FSA/HAS
• Discounted pet insurance through MetLife.

We provide equal opportunities for everyone who applies to and works for Veterinary Eye Center, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.

NYS Pay Range

$78,000 - $85,000 USD

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