Practice Manager, Medical Operations & Strategy

University of Miami; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package including medical, d 

Job summary

The University of Miami Health System seeks a Full Time Practice Manager to lead the General Internal Medicine practice operations in Miami. You will oversee daily administrative and clinical supervision, staffing, scheduling, and patient flow to ensure efficient service delivery.

You will develop policies, manage budgets, monitor KPIs, and partner with site leadership to drive access, quality, and continuity of care.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 3 years of relevant experience.
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to lead, motivate, develop and train others.

Responsibilities

• Provides administrative and clinical supervision to ensure the effective implementation of patient services.
• Maintains liaison with administrators, physicians, and outside organizations.
• Prepares operational and financial reports and analyses setting forth progress, adverse trends, and recommendations or conclusions.
• Develops operating policies and ensures compliance with University policies and procedures.
• Conducts meetings with subordinates to ensure compliance with established practices.
• Implements new policies and keeps employees abreast of current changes and standards.
• Reviews usage of the facility to increase efficiency and profitability.
• Maintains awareness of current medical technology, health insurance trends, and government regulations.
• Adheres to all program and applicable governmental policies and procedures.
• Maintains a positive professional relationship with all personnel.
• Conducts utilization reviews of clinical services and tracks clinical plan goals and objectives.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Oversees daily operations of the General Internal Medicine practice, ensuring efficient patient flow, scheduling, and intake processes.
• Manages administrative and clinical support staff within the practice, including staffing models, scheduling, and workflow coordination.
• Optimizes provider schedules and templates to improve access, visit utilization, and adherence to organizational standards.
• Monitors key performance indicators for the practice (e.g., fill rate, no-show rate, visit volume) and implements improvement strategies.
• Partners with providers and scheduling teams to enhance access, reduce gaps in care, and improve continuity for patients.
• Addresses patient concerns and service recovery needs, ensuring a high-quality patient experience within the practice.
• Oversees practice‑level supply management, including medical and office inventory required for daily operations.
• Supports financial performance of the practice by monitoring expenses, resource utilization, and operational efficiency.
• Coordinates referrals and maintains relationships with specialists to support timely and appropriate patient care.
• Collaborates with site leadership, Division Chief, and Primary Care Service Line to align operational priorities for the General Internal Medicine practice.
• Oversees CBOR NICE InContact performance as it relates to the practice and implements improvements as needed.
• Prepares and presents practice‑level performance updates, including trends, operational challenges, and improvement opportunities.

Skills

Leadership

People management

Strategic planning

Budgeting

Operations management

Education

Bachelor's degree in relevant field

Job description

The University of Miami Health System seeks a Full Time Practice Manager to lead the General Internal Medicine practice operations in Miami. You will oversee daily administrative and clinical supervision, staffing, scheduling, and patient flow to ensure efficient service delivery.

You will develop policies, manage budgets, monitor KPIs, and partner with site leadership to drive access, quality, and continuity of care.