Practice Manager - Implementation Services

Veeva Systems, Inc.; United States; Remote; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible PTO

Retirement programs

Charitable giving

Job summary

Veeva Systems seeks a Senior Professional Services leader to deliver Vault CRM across North America. You will lead a team, hire and mentor staff, and oversee initiatives while building trusted client relationships.

Located in the US remotely, the role requires 5+ years of software implementation experience at a vendor or consulting firm and 2+ years in people management, with travel up to 25%. Veeva offers flexible work options and a comprehensive benefits package.

Qualifications

• 5+ years of software implementation experience at a software vendor or consulting firm.
• 2+ years in people management.
• Experience growing and leading a professional services team.
• Strong focus on utilization and business metrics.

Responsibilities

• Lead a Professional Services team that delivers Vault CRM across North America.
• Responsible for hiring, performance management, and mentorship.
• Provide executive oversight of internal initiatives and project sponsorship.
• Cultivate trusted relationships with customers.
• Build an internal network across Veeva to champion customer and employee success.

Skills

Software implementation

People management

Team leadership

Operational excellence

Willingness to travel

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize CRM customers by building the industry cloud for Life Sciences. Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Use AI innovatively to support engagement delivery
• Partnering with global and cross-functional teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to clinical trials?

This is a remote, US-based, position with required travel.

What You'll Do

• Lead a Professional Services team that delivers Vault CRM across North America
• Responsible for hiring, performance management, and mentorship
• Provide executive oversight of internal initiatives and project sponsorship
• Cultivate trusted relationships with customers
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

• 5+ years of software implementation experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led a professional services team; experience managing utilization and business metrics
• Operational excellence in leading Services including utilization and resource management
• Comfortable working, willingness to do an implementation
• Ability to travel up to 25% of the time

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].