Practice Manager

Gentle Dental Careers; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee Assistance Program

Medical, dental, and vision insurance

401k plan

6 paid holidays and 2 floating days

PTO 120 hours/year

CE credits

Career advancement opportunities

Job summary

Gentle Dental in Phoenix, AZ is seeking a Practice Manager to lead daily operations and drive outstanding patient service. You will supervise front and back office staff, manage budgets, and coordinate with HR to support staff performance and retention.

Strong communication, leadership, and healthcare admin experience are essential. The role focuses on efficiency, patient care, and compliance within a busy dental practice environment.

Qualifications

• Leadership experience 3+ years.
• Excellent verbal and written communication skills.
• Computer literate; Denticon experience is a plus.
• Bilingual is a plus.

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Oversee and supervise front and back office staff.
• Evaluate and review office production and procedures to improve efficiency, retention, and profitability.
• Analyze and organize office operations, including bookkeeping, payroll preparation, and administrative duties.
• Develop and implement office budgets and manage procurement of general supplies and equipment.
• Recruitment, retention, and termination of staff; collaborate with HR to resolve issues.
• Process dental insurance claims and present treatment plans to patients.
• Maintain knowledge of software systems for data reporting.
• Ensure compliance with state dental laws and health and safety regulations.

Skills

Attention to detail

Customer Service

Education

Bachelor's degree or higher

High School diploma or equivalent

Job description

At Gentle Dental, our Practice Managers are committed to and passionate about their practice. As the leader of the team, they ensure that their office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the purpose of the Practice Manager is to ensure that our dental practices provide legendary customer service, via engaged employees, and overall office efficiency.

Duties & Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Oversee and supervise front and back office staff.
• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
• Develop and implement office budgets and manage the procurement of general office supplies and equipment.
• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.
• Process dental insurance claims, work with HMO and PPO dental plans, and present dental treatment plans to patients.
• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.
• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.

Location

Gentle Dental 45th street

4550 E Bell Rd

Phoenix, AZ 85032

Qualifications

• Leadership experience 3+ years
• Previous Dental or healthcare management experience preferred but not required.
• Must have excellent verbal and written communication skills.
• Computer literate a must (Denticon experience is a plus).
• Bilingual is a plus

Benefits

• Employee Assistance Program
• Medical and pharmacy, dental, vision (for employees and their families)
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 2 Paid floating holiday
• PTO (120 hours per year for salaried)
• 401k plan and deferred compensation plan
• CE credits
• Career opportunities to advance with the company.

Gentle Dental has the resources you need to achieve true personal and career success.

EducationRequired

• Bachelors or better

Preferred

• High School or better

SkillsPreferred

• Attention to detail
• Customer Service

BehaviorsPreferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

MotivationsPreferred

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.