Practice Manager

Gentle Dental; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401k Plan

CE Credits

Career advancement

Job summary

Gentle Dental is seeking a Practice Manager to lead daily operations in our Phoenix offices, working with a Director of Operations and an Area Clinical Director to deliver legendary patient service.

You will oversee front and back office teams, monitor budgets, payroll, and procurement while ensuring regulatory compliance and high-quality patient care. This role offers career growth within the Gentle Dental network.

Qualifications

• Leadership experience 3+ years.
• Excellent verbal and written communication skills.
• Computer literate; Denticon experience a plus.
• Bilingual is a plus.

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Oversee and supervise front and back office staff.
• Evaluate and review office production and procedures to improve efficiency and profitability.
• Analyze and organize office operations including bookkeeping, payrolls and admin duties.
• Develop and implement office budgets and procure supplies/equipment.
• Recruit, retain and manage staff with HR collaboration.
• Process dental insurance claims and present treatment plans to patients.
• Maintain knowledge of software systems for managerial reporting.
• Ensure compliance with state/federal health and safety regulations and company policy.

Skills

Leadership

Communication

Computer literacy

Bilingual

Customer service

Education

Bachelor's degree or higher

Tools

Denticon

Job description

Description

At Gentle Dental, our Practice Managers are committed to and passionate about their practice. As the leader of the team, they ensure that their office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the purpose of the Practice Manager is to ensure that our dental practices provide legendary customer service, via engaged employees, and overall office efficiency.

Duties & Responsibilities:

• Maintain an office environment that ensures optimal patient care and customer service.


• Oversee and supervise front and back office staff.


• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.


• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.


• Develop and implement office budgets and manage the procurement of general office supplies and equipment.


• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.


• Process dental insurance claims, work with HMO and PPO dental plans, and present dental treatment plans to patients.


• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.


• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.

Location:

4550 E Bell Rd, Phoenix, AZ 85032

Qualifications

• Leadership experience 3+ years


• Previous Dental or healthcaremanagement experience preferred but not required.


• Must have excellent verbal and written communication skills.


• Computer literate a must (Denticon experience is a plus).


• Bilingual is a plus


• Employee Assistance Program


• Medical and pharmacy, dental, vision (for employees and their families)


• Basic life, AD&D, and long-term disability insurance


• 6 Paid holidays and 2 Paid floating holiday


• PTO (120 hours per year for salaried)


• 401k plan and deferred compensation plan


• CE credits


• Career opportunities to advance with the company.

Gentle Dental has the resources you need to achieve true personal and career success.

Qualifications

Skills

Preferred

Advanced

Customer Service

Advanced

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Education

Required

Bachelors or better.

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.