Practice Manager

Keplr Vision; Nevada (IA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Pritchett Eye Care in Minden, NV is seeking a Practice Manager to lead optical staff and partner with the Lead OD to deliver excellent patient care. You will oversee operations, staffing, and adherence to HIPAA and billing standards while driving patient satisfaction.

Ideal candidates have optical or retail management experience, strong leadership skills, and a customer‑focused mindset. This on‑site role offers opportunity for professional growth within a patient‑centered practice.

Qualifications

• Optical experience or 2+ years in retail management/supervisory role.
• Strong operations understanding and business acumen.
• Excellent communication, organizational and interpersonal skills.
• Able to set, monitor and achieve productivity goals.
• Strong problem solving, judgment and attention to detail.
• Understanding of optometric processes and strategic development.
• Able to multitask and meet deadlines.

Responsibilities

• Supervise a team of Opticians, Technicians, and staff.
• Collaborate with Lead OD to ensure exceptional patient experience.
• Lead staff performance, coaching and development.
• Serve as a role model to the team.
• Work with ODs to ensure patient care and workflow efficiency.
• Maintain customer service standards with patients.
• Monitor operations and provide on-the-job training and support.
• Analyze practice financial data and advise on profitability.
• Recruit and select high-caliber talent.
• Ensure HIPAA compliance and accurate billing.
• Oversee product management, inventory, and cost of goods.
• Conduct staff evaluations and trainings.
• Uphold Keplr Vision’s Core Values.

Skills

Optical experience

Retail management

Leadership

Communication

Job description

Pritchett Eye Care - Minden, 1701 County Road, Minden, Nevada, United States of America

Job Description

Posted Tuesday, August 4, 2026 at 7:00 AM

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Pritchett Eye Care - Minden, 1701 County Road, Minden, Nevada, United States of America