Practice Manager I - 164

Keplr Vision; Suwanee (GA); On-site; USD 60,000 - 78,000; Full time

Job summary

Keplr Vision is seeking a Practice Manager in Suwanee, GA to lead daily operations, oversee opticians and support staff, and uphold superior patient service. You will partner with Lead OD to optimize patient care workflows, drive performance, and manage staff development.

Responsibilities include supervision, training, budgeting, and ensuring HIPAA compliance while maintaining an outstanding customer experience in a fast-paced optical practice.

Qualifications

• Excellent customer service skills and professional presentation are critical.
• 2 years of retail management/supervisory experience preferred.
• Strong communication, organizational, leadership and interpersonal skills.
• Ability to set and achieve productivity goals.
• Attention to detail and sound judgment.
• Experience with optometric business processes is a plus.

Responsibilities

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Work closely with the Lead OD to ensure an exceptional patient experience.
• Lead staff performance, coaching, inspiring and developing staff to deliver excellent customer service.
• Serve as a role model and ensure highest patient care standards.
• Monitor operations, provide on-the-job-training and support to team members.
• Analyze practice financial data and make recommendations to optimize profitability.
• Recruit and select high-caliber talent and ensure HIPAA compliance.
• Oversee product management, inventory management, and cost of goods.
• Conduct staff evaluations and trainings, upholding company values.

Job description

Job Description

Posted Monday, August 3, 2026 at 4:00 AM

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.