Practice Manager

Keplr Vision; Minden (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Keplr Vision seeks a Practice Manager for Pritchett Eye Care in Minden to oversee daily operations and lead a team of optical professionals. The role prioritizes exceptional patient care and staff development within a fast-paced eye care setting.

Responsibilities include supervising staff, coordinating with the Lead OD to optimize workflows, and ensuring HIPAA compliance while driving profitability and high customer service standards.

Qualifications

• Customer service excellence is essential for maintaining high patient satisfaction.
• Minimum 2 years in retail management or supervisory roles.
• Strong understanding of operations, business acumen, and process improvements.
• Excellent communication, organizational, and interpersonal skills.
• Ability to set and monitor productivity goals and deadlines.
• Knowledge of optometric workflows and HIPAA compliance is advantageous.

Responsibilities

• Supervise a team including Opticians, Technicians, and Patient Care Coordinators.
• Collaborate with the Lead OD to deliver exceptional patient experiences.
• Lead staff to deliver superior customer service and coaching.
• Provide guidance and supervise daily operations across the practice.
• Work with ODs to ensure high-quality patient care and efficient workflows.
• Monitor practice performance and assist with cost control and profitability.

Skills

Customer service

Retail management

Operations understanding

Communication

Organizational skills

Leadership

Productivity goals

Problem solving

Attention to detail

Optometric processes

Multitasking

Job description

Practice Manager - Pritchett Eye Care, Minden

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management