Practice Manager

Pritchetteyecare; Reno (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Pritchett Eye Care in Reno, NV is seeking a Practice Manager to supervise a team of optical staff and support the Lead OD in delivering exceptional patient care.

You will drive staff performance, ensure smooth operations, and oversee billing and HIPAA compliance while focusing on profitability and excellent customer service.

Qualifications

• Minimum 2 years of retail management or supervisory experience.
• Excellent communication, organizational and interpersonal skills.
• Strong understanding of operations, processes and business acumen.
• Ability to set and achieve productivity goals and meet deadlines.
• Experience in optometric or retail healthcare environment is a plus.

Responsibilities

• Supervise a team includingOpticians, Technicians, Patient Care Coordinators, and other staff.
• Collaborate with Lead OD to ensure exceptional patient experience.
• Lead staff performance, coaching and development to deliver customer service excellence.
• Monitor practice operations, provide on-the-job training and support to team members.
• Analyze financial data and make recommendations to improve profitability.
• Ensure HIPAA compliance and proper billing practices.
• Recruit and select high-caliber talent and conduct staff evaluations.

Skills

Retail management

Leadership

Customer service

Staff coaching

Operations

Job description

Pritchett Eye Care - Keystone, 831 Keystone Ave, Reno, Nevada, United States of America

Job Description

Posted Tuesday, July 21, 2026 at 7:00 AM

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Pritchett Eye Care - Keystone, 831 Keystone Ave, Reno, Nevada, United States of America