Practice Manager

ReFocus Eye Health; Hyattsville (MD); On-site; USD 70,000 - 98,000; Full time

Job summary

ReFocus Eye Health in Hyattsville, MD is seeking a results-oriented Practice Manager to oversee daily operations across multiple locations and execute our strategic vision in eye care.

You will lead staff, ensure compliant, efficient workflows, and collaborate with Medical Director and Operations to drive growth while maintaining exceptional patient service and interdepartmental coordination.

Qualifications

• Minimum of 1 year in healthcare management or a comparable leadership role.
• 4-year degree from an accredited university required.
• Experience with Nextech EMR is a significant advantage.
• Exceptional communication and relationship-building skills.

Responsibilities

• Oversee daily practice operations and ensure efficient workflows while following healthcare regulations.
• Manage staff schedules and develop a high-performance culture.
• Serve as the primary contact for patient inquiries and ensure resolutions.
• Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth.
• Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Maintain rigorous standards for regulatory compliance and clinical quality assurance.
• Act as liaison between Marketing, HR, Billing to ensure seamless processes across multiple sites.

Skills

Operational leadership

Team leadership

Patient advocacy

Strategic planning

Budget management

Resource management

Regulatory compliance

Cross-functional collaboration

Education

Bachelor's degree

Tools

Nextech EMR

Job description

Our growing ophthalmology group is seeking a results-oriented Practice Manager to oversee daily operations and execute our strategic vision across multiple locations. If you are a high-energy leader with a passion for clinical excellence and team development, we want to hear from you. Join us in shaping the future of eye care in Prince George and Montgomery counties.

• Operational Excellence: Oversee daily practice operations, ensuring efficient workflows and strict adherence to healthcare regulations.
• Team Leadership & Development: Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Patient Advocacy: Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
• Strategic Implementation: Partner with the Operations Team and Medical Director to develop and execute business plans that drive growth. Budget management.
• Resource Management: Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Compliance & Quality Assurance: Maintain rigorous standards for regulatory compliance and clinical quality assurance.
• Interdepartmental Collaboration: Act as a liaison between Marketing, HR, Billing to ensure seamless company-wide processes. Oversee and manage multi-site physician schedules and relationships.

Candidate Profile & Qualifications:

• Experience: Minimum of 1 year in healthcare management or a comparable leadership role, multi practice management strongly preferred.
• Education: 4-year degree from an accredited university required.
• Technology: Proficiency in Windows-based office technologies and EMR systems (experience with Nextech is a significant advantage).
• Soft Skills: Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.

Great to have:

• Master’s degree in Healthcare Administration, Business, or a related field.
• Proven track record in multi-site clinical management.
• Experience managing an ASC

We Care:

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate:

We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate:

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.