Practice Manager- Ophthalmology

AVP.SEES; Virginia Beach (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP•SEES Group seeks an experienced healthcare operations leader to manage day-to-day practice operations across multiple locations. You will lead clinical and administrative teams, drive patient care excellence, and partner with physicians to implement strategic initiatives.

The role requires budgeting, staffing, and workflow optimization to improve efficiency and patient experience while ensuring HIPAA and regulatory compliance in a fast-paced clinical setting.

Qualifications

• Bachelor's degree in healthcare administration, Business Administration, Management, or a related field preferred.
• Minimum of 5 years of progressive leadership experience in healthcare operations, medical practice management, or clinic administration.
• Ophthalmology, optometry, ASC, or multispecialty medical practice experience strongly preferred.
• Proven ability to lead, develop, and retain high-performing clinical and administrative teams.
• Strong business acumen with experience managing budgets, operational performance, productivity metrics, and financial results.
• Knowledge of healthcare operations, medical terminology, reimbursement methodologies, and regulatory requirements.
• Experience driving process improvement initiatives and implementing operational best practices.
• Proficiency with EHRs, practice management systems, Microsoft Office, and healthcare technology platforms.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed business decisions.
• Excellent communication, relationship-building, and conflict-resolution skills.
• Experience partnering with physicians and healthcare providers to achieve organizational goals.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
• High level of professionalism, integrity, and discretion in handling confidential information.
• Patient-focused mindset with a commitment to delivering an exceptional patient experience.

Responsibilities

• Lead the day-to-day operations of the practice, ensuring efficient workflows, exceptional patient care, and achievement of operational goals.
• Oversee clinical and administrative staff, providing coaching, performance management, professional development, and employee engagement support.
• Partner with physicians and leadership to implement strategic initiatives, improve operational performance, and support practice growth.
• Manage practice budgets, monitor financial performance, and identify opportunities to improve efficiency, productivity, and profitability.
• Track and analyze KPIs, operational metrics, and patient satisfaction results to drive continuous improvement.
• Ensure compliance with HIPAA, OSHA, company policies, regulatory requirements, and quality standards.
• Develop and maintain staffing plans, coordinate onboarding for new team members, and support employee retention initiatives.
• Manage payroll review processes, scheduling oversight, and workforce planning to ensure appropriate staffing levels.
• Oversee inventory management, supply ordering, equipment maintenance, and capital equipment recommendations.
• Collaborate with Revenue Cycle Management (RCM) and front-office teams to optimize patient access, collections, customer service, and operational efficiency.
• Evaluate patient flow and clinic operations, implementing process improvements that enhance patient experience and clinical efficiency.
• Build and maintain strong relationships with physicians, referral sources, optometrists, and community partners.
• Support business development initiatives, referral network growth, marketing activities, and community outreach efforts.
• Lead regular staff meetings, daily huddles, and communication initiatives to promote organizational alignment and engagement.
• Serve as the primary operational liaison between physicians, staff, and organizational leadership.
• Assist with financial reporting, budgeting, audits, and operational planning as needed.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Perform other duties as assigned.

Skills

Leadership

Analytical skills

Communication

Staff development

Budgeting

Education

Bachelor's degree in healthcare administration

Master's degree (MBA, MHA, or related field)

Tools

EHRs

Practice management systems

Microsoft Office

Healthcare technology platforms

Job description

Description

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day

What You’ll Do

• Lead the day-to-day operations of the practice, ensuring efficient workflows, exceptional patient care, and achievement of operational goals.
• Oversee clinical and administrative staff, providing coaching, performance management, professional development, and employee engagement support.
• Partner with physicians and leadership to implement strategic initiatives, improve operational performance, and support practice growth.
• Manage practice budgets, monitor financial performance, and identify opportunities to improve efficiency, productivity, and profitability.
• Track and analyze key performance indicators (KPIs), operational metrics, and patient satisfaction results to drive continuous improvement.
• Ensure compliance with HIPAA, OSHA, company policies, regulatory requirements, and quality standards.
• Develop and maintain staffing plans, coordinate onboarding for new team members, and support employee retention initiatives.
• Manage payroll review processes, scheduling oversight, and workforce planning to ensure appropriate staffing levels.
• Oversee inventory management, supply ordering, equipment maintenance, and capital equipment recommendations.
• Collaborate with Revenue Cycle Management (RCM) and front-office teams to optimize patient access, collections, customer service, and operational efficiency.
• Evaluate patient flow and clinic operations, implementing process improvements that enhance patient experience and clinical efficiency.
• Build and maintain strong relationships with physicians, referral sources, optometrists, and community partners.
• Support business development initiatives, referral network growth, marketing activities, and community outreach efforts.
• Lead regular staff meetings, daily huddles, and communication initiatives to promote organizational alignment and engagement.
• Serve as the primary operational liaison between physicians, staff, and organizational leadership.
• Assist with financial reporting, budgeting, audits, and operational planning as needed.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Perform other duties as assigned.

Requirements

What you will Bring

• Bachelor's degree in healthcare administration, Business Administration, Management, or a related field preferred.
• Minimum of 5 years of progressive leadership experience in healthcare operations, medical practice management, or clinic administration.
• Ophthalmology, optometry, ambulatory surgery center (ASC), or multispecialty medical practice experience strongly preferred.
• Proven ability to lead, develop, and retain high-performing clinical and administrative teams.
• Strong business acumen with experience managing budgets, operational performance, productivity metrics, and financial results.
• Knowledge of healthcare operations, medical terminology, reimbursement methodologies, and regulatory requirements.
• Experience driving process improvement initiatives and implementing operational best practices.
• Proficiency with electronic health records (EHRs), practice management systems, Microsoft Office, and healthcare technology platforms.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed business decisions.
• Excellent communication, relationship-building, and conflict-resolution skills.
• Experience partnering with physicians and healthcare providers to achieve organizational goals.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
• High level of professionalism, integrity, and discretion in handling confidential information.
• Patient-focused mindset with a commitment to delivering an exceptional patient experience.
• Valid driver's license and reliable transportation with the ability to travel between practice locations as needed.

Preferred Qualifications

• Master's degree (MBA, MHA, or related field).
• Lean Six Sigma certification or other process improvement certification.
• Experience managing multiple locations or service lines.
• Ophthalmology or optometry leadership experience.

Compensation

Pay Range: $60,000 - $75,000

Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Ready to Join Our Team?

If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.

Additional Information:

Physical Requirements

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 75 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.